Technical Support Representative
Joe Riley & Associates Inc.
- Quezon City, PhilippinesUP Ayala Land Technohub Building I, Don Mariano Marcos Ave, Diliman, Quezon City, 1101 Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Work in a fast-paced call center (or sometimes remote) environment to take incoming technical calls from customers. You'll listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.
Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Minimum Qualifications
- Bachelor's degree or equivalent experience
- At least 2 years of experience as Technical Support Representative
- Experience in hardware and software troubleshooting
- Knowledge in Windows OS, Networking (LAN), Browser, Security and Firewall, and Software Programs
- Experience in any accounting software will be a plus
- Excellent interpersonal skills
- Highly analytical and detail-oriented
- Amenable to work in any schedule
- Willing to be assigned in Quezon City
- Can start ASAP
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- UP Ayala Land Technohub Building I, Don Mariano Marcos Ave, Diliman, Quezon City, 1101 Metro Manila, Philippines