Joe Riley & Associates Inc.
Joe Riley & Associates Inc.

Technical Support Representative  

Joe Riley & Associates Inc.

 
  • Quezon City, Philippines
    UP Ayala Land Technohub Building I, Don Mariano Marcos Ave, Diliman, Quezon City, 1101 Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 6 years ago

2017-12-14T16:00:00+00:00
Job closed.

Job Description

Work in a fast-paced call center (or sometimes remote) environment to take incoming technical calls from customers. You'll listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.

Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Minimum Qualifications

  • Bachelor's degree or equivalent experience
  • At least 2 years of experience as Technical Support Representative
  • Experience in hardware and software troubleshooting
  • Knowledge in Windows OS, Networking (LAN), Browser, Security and Firewall, and Software Programs
  • Experience in any accounting software will be a plus
  • Excellent interpersonal skills
  • Highly analytical and detail-oriented
  • Amenable to work in any schedule
  • Willing to be assigned in Quezon City
  • Can start ASAP

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
UP Ayala Land Technohub Building I, Don Mariano Marcos Ave, Diliman, Quezon City, 1101 Metro Manila, Philippines
Industry
Staffing / Recruiting
Vacancy
15 openings
Website
http://www.joeriley.ph

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About Joe Riley & Associates Inc.

Formed in 1989 in Australia and brought to the Philippines in 1990 to address the need for expert skills in deployment, management and use of business consulting and recruitment services in the Asian market. In today’s global and increasingly volatile economy, successful businesses have to find ways to thrive in a dynamic marketplace. To meet this challenge, has established a global footprint in the recruitment industry which includes partnering with major businesses to take full advantage of the myriad opportunities wherever and whenever they present themselves, offering its clients a reassuring peace of mind. is a multinational recruiting and consultancy company. We pride ourselves on providing the right people with the right skills at the right time. We specialize in providing the hardest to find people both locally and internationally. We maintain the highest quality of customer service, providing our clients with candidates that are often in the top 10% of their industry. With a team of over 15 professionals from various backgrounds, nationalities and industry expertise,is well positioned to draw from a global pool of human resources recruitment opportunities encompassing a vast range of industries. only selects candidates who have stable previous work histories and qualifications that match the client’s requirements. We always seek candidates with good communication skills and the ability to assimilate rapidly into our clients working environment and culture.

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