Joe Riley & Associates Inc.
Joe Riley & Associates Inc.

Senior Support Engineer  

Joe Riley & Associates Inc.

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-02-14T16:00:00+00:00
Job closed.

Job Description

  • Performing deep investigations, during which you will be o building your knowledge on the spot, around the product functionalites on which customers report issues, thanks to your self-learning, your own testing, or readings of the product source code.
  • Using logical thinking, coming up with hypothesis based on facts (informations provided by the customer or customer logs), that can be confirmed or rejected by tests you will ask the customer to execute, and that will allow you to progress efficiently with the investigations.
  • Building investigation plans which can be communicated when necessary to give an overal view of the work you are undertaking, your progress and an estimated resolition date.
  • Writing well defined bugs, providing a reproduction of the customer issue on your own test environment, which will give you certaimty that you have fully understood it, and that will provide the development team with all they need to come up with the correction that will solve it.
  • Helping more junior team members with their own investigations.
  • Training your peers sharing with them in a formal way the knowledge you acdquire.
  • Testing and validating new software versions and patches.
  • Installing, maintaining and upgrading current and older supported versions of the product
  • Liaising with developers on software bugs, specifications & user requirements.

Minimum Qualifications

  • A bachelor or master degree in IT/Mathematics or up to 4-7 years of equivalent experience
  • Knowledge of Java / web servers / databases / SQL
  • Experience in working on Unix/Linux
  • Very good English skills
  • Strong analytical, communication and problem solving skills
  • Ability to learn by oneself gathering information from various sources
  • Ability to work in a multi-cultural environment with cultural differences
  • Prior working experience in support role or in banking environment, will be considered as an asset

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Makati, Metro Manila, Philippines
Industry
Staffing / Recruiting
Vacancy
1 opening
Website
http://www.joeriley.ph

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About Joe Riley & Associates Inc.

Formed in 1989 in Australia and brought to the Philippines in 1990 to address the need for expert skills in deployment, management and use of business consulting and recruitment services in the Asian market. In today’s global and increasingly volatile economy, successful businesses have to find ways to thrive in a dynamic marketplace. To meet this challenge, has established a global footprint in the recruitment industry which includes partnering with major businesses to take full advantage of the myriad opportunities wherever and whenever they present themselves, offering its clients a reassuring peace of mind. is a multinational recruiting and consultancy company. We pride ourselves on providing the right people with the right skills at the right time. We specialize in providing the hardest to find people both locally and internationally. We maintain the highest quality of customer service, providing our clients with candidates that are often in the top 10% of their industry. With a team of over 15 professionals from various backgrounds, nationalities and industry expertise,is well positioned to draw from a global pool of human resources recruitment opportunities encompassing a vast range of industries. only selects candidates who have stable previous work histories and qualifications that match the client’s requirements. We always seek candidates with good communication skills and the ability to assimilate rapidly into our clients working environment and culture.

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