Self Storage Property Manager  

Have you ever thought about the self-storage industry as an opportunity for great sales, customer service and management experience?

Morespace is a new entrant to the growing self-storage industry supporting the needs of many smaller e-commerce businesses that don’t require massive warehousing and helping individuals and families de-clutter their homes and lives.

We offer consumers and businesses a variety of spaces and packing supplies. We’re looking for someone to help us create an excellent customer experience by offering the best solutions and value for our client’s needs.

Morespace is looking for a full-time, high-quality, motivated candidate to fill our open position to join our team.

We offer quality training that’s designed to set you up for success and prepare you for a long-term career with us in a fast-paced, dynamic and growing industry.

The ideal candidate would handle multi-faceted business functions including sales, operations, site appearance and customer service - a great opportunity for young individuals to build a diverse skill-set that will benefit him or her well into the future.

The property manager is the first line representative for our customer. This full-time position is responsible for maintaining and improving the daily operations of our self-storage facility.

To perform this job successfully each individual must be able to perform essential duties satisfactorily. We’re seeking employees that have an entrepreneurial and positive attitude that’s quick to adopt to changes and new challenges whilst operating with integrity.

The position entails managing the following responsibilities:

effectively coordinating efforts of the facility team and it’s partners by:

• guiding storage consultants and maintenance workers to assist with successful operation of the facility and accomplishment of duties
• recommending and implementing marketing strategies based on competitive information
• monitoring security systems and resolving potential problems, performing checks on a daily basis
• regularly monitoring physical conditions of the facility and managing maintenance as needed, as well as engaging maintenance partners if necessary
• assisting customers with truck rentals and moving needs
• performing other duties as assigned and working with minimum supervision

consistently providing effective customer service by:

• answering calls in a friendly, pleasant and professional manner
• greeting customers promptly, enthusiastically, and professionally
• knowing and presenting the features and benefits of the property at all times
• handling customer complaints in a professional and courteous manner and using any resources available to resolve situations favourably

boosting revenue growth and sales objectives by:

• creating and implementing strategies to increase online, telephone and walk-in inquiries
• optimising conversions of online, telephone and walk-in inquiries
• supervising collections, payments and bank deposits

supervising appropriate financial controls and achieving financial goals by

• accurately managing cash and balancing receipts
• handling collections, payments and processing bank deposits accurately and timely
• operating with prescribed budgets
• handling or following up on delinquent or past-due accounts
• approving, forwarding and managing invoices and operation expenses as required

maintaining accurate and timely organisational processes throughout all job duties by:

• maintaining accurate records for each customer and unit including contracts, insurance, change of address forms and any further correspondence to or from customers
• maintaining accurate merchandise inventory
• compiling required and assigned reports and projects accurately and timely
• consulting and helping with the development of business systems like the employee handbook and operations manuals

The ideal candidate should:

• be a critical thinker
• be confident and personable
• be computer literate
• be creative and organized
• be customer service minded
• have prior experience leading a team
• have a passion for learning
• have previous sales experience