Customer Service Representative | CSR

JC Worldwide Franchise Inc.

  • San Juan, Philippines
    San Juan, Metro Manila, Philippines, San Juan, Metro Manila, Philippines
    San Juan
    Metro Manila
    Philippines
  • 15,000.00 - 25,000.00 PHP / monthPHP15,000.0025,000.0015,000.00MONTH
  • Full time
Posted a month ago and deadline of application is on 29 Jun
Recruiter was hiring 17 hours ago

Customer Service Representative | CSR

JC Worldwide Franchise Inc.

Job Description

  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid, and complete account, product, and service information by using the right methods or tools.
  • Resolve product or service problems by clarifying customers' complaints.
    • Determine the cause of the problem.
    • Select and explain the best solution to solve the problem.
    • Expedite correction or adjustment.
    • Follow up to ensure resolution.
  • Handle complaints, provide appropriate solutions, and alternatives within the time limits.
    • Follow up to ensure resolution and attainment of complaints resolution targets.
  • Manage large amounts of incoming calls.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

Minimum Qualifications

  • Strong analytical and planning skills.
  • Good communication and presentation skills.
  • Excellent problem-solving skills.
  • At least a Bachelor's / College degree in any course/field.
  • Proficient in conversational English.
  • Ability to convey information effectively with a neutral accent.
  • Internet savvy.
  • Knowledgeable of MS Office applications.
  • Willing to work in 228 Ortigas Avenue, Greenhills San Juan City.
  • Preferably 1-4 years of experience specializing in Customer Service or equivalent.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance
  • Housing Housing
  • Employee Discounts Employee Discounts
  • Transportation Allowances Transportation Allowances

Required Skills

  • Organizing and Planning
  • Problem Sensitivity
  • Information Ordering
  • Customer Service
  • Critical Thinking
  • Communication Skills
  • Performance Management

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
San Juan, Metro Manila, Philippines
Industry
Retail Industry
Vacancy
2 openings
Website
http://jcworldwidefranchiseinc.com/jcww

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About JC Worldwide Franchise Inc.

Founded in 2006, JC Worldwide Franchise Inc. was the brainchild of two young entrepreneurs Jonathan So and Carlito Macadangdang Jr. The two childhood friends recognized the market potential of food franchising and explored into its many aspects. Thus, what started out as an idea to franchise came the realization that establishing their own franchising company was the more viable path to take. JC Worldwide Franchise Inc. first launched its first brand of food stall Jo's Waffle House, which serves shakes and waffles with a variety of fillings, in May of the same year. With the surprising growth of their pet brand, they launched several new brands after only three months, including: Red Ninja Dimsum - which presents a variety of dimsum meals & siopao Chow-warma - which dishes out authentic Persian shawarma Burger Factory - which offers buy one take one burgers & powdered shakes. JC Noodle House - which offers hongkong fried noodle. To date, all the brands combined have produced close to 80 franchises nationwide. JC Worldwide is now developing new brands that will soon be introduced to the market. In addition to that, JC Worldwide has been getting recognition from different market sectors. Both Jonathan So and Carlito Macadangdang Jr. have appeared in acclaimed TV programs such as Magandang Umaga Bayan and Pangkabuhayang Swak na Swak, The Filipino Channel (TFC) and was featured in noted news weekly The Philippine Free Press and noted business magazine Entrepreneur Jan-Feb 2008 issue.
People who applied to this job also applied to