Operations Supervisor  

The Operations Manager ensures consistency of operations in accordance to operations standards.

DUTIES & RESPONSIBILITIES

• Perform Human Resources Management tasks including planning staff levels, providing oversight and direction to the employees, training of employees, empowering employees to take responsibilities but expect accountability and feedback.
• Create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning
• Perform Department Management tasks including managing the overall operational, budgetary, and financial responsibilities and activities of the department, planning, implementing systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
• Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department.
• Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, assigned.

EDUCATION / KNOWLEDGE

• Candidate must possess at least a Bachelor’s / College degree of any field.
• SKILLS
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent communication skills both oral and written, including the ability to prepare reports, proposals and procedures.
• Excellent organizational, presentation, and time management skills.
• Excellent people management skills.
• Strong analytical, planning, and problem-solving skills.
• Strong leadership and decision making skills.
• Tactful and discrete when dealing with people and confidential information.
• Ability to multitask.
• Ability to work with various departments and foster teamwork
• Ability to work independently with minimal supervision

WORK EXPERIENCE

• Must have at least five (5) years of related work experience.

PERSONAL ATTRIBUTES

• High attention to details.
• Can motivate and drive the team.
• Assertive and flexible.
• Level-headed.
• Emotionally stable.
• Can generate quality output even under stress and pressure.
• With sound work ethics.

WORKING CONDITIONS

• Work Area(s):
• Office Area
• Field
• Environmental conditions:
  • Will have to serve a number of people and projects at one time.
  • Will be interrupted frequently to meet the needs and requests of staff / franchisees.
  • May find the environment to be busy and noisy.