Customer Service Representative (CSR)
- Makati, Philippines2021 Edison St., Brgy. San Isidro, Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippines
- 14,000.00 - 17,000.00 PHP / monthPHP14,000.0017,000.0014,000.00MONTH
- Full time
- Resolve customer complaints via phone, email, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Answers questions about warranties or terms.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport.
- Identify and assess customer’s needs to achieve satisfaction
- Inform customer of deals and promotion.
- Build sustainable relationships and trust with customer’s account through open and interactive communication.
- Utilize computer technology to handle high call volumes.
- Bachelor’s/College Degree, Marketing Management, Mass Communication, Business Studies/Administration, or equivalent
- Proficient in Microsoft (MS Word Excel, PPT.) Excellent communication skills, both oral and written.
- Customer oriented and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Strong phone contact handling skills and active listening
- Proven customer support experience.
- Willing to work from Mondays to Saturdays. 830am to 530pm
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Free Lunch or Snacks
- Organizing and Planning
- Relationship Management
- Sales and Marketing Knowledge
- Customer Service
- Microsoft / MS Office
- Job level
- Fresh Grad / Entry Level
- Job category
- Administration and Coordination
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- 2021 Edison St., Brgy. San Isidro, Makati City
- Retail Industry
- 1 opening
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