Mandarin Customer Support
Janio Technologies Private Limited
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Fluent in Chinese Mandarin (both written and spoken) is a must
- Having oral Tagalog ability are also welcome
- Proficient computer skills, MS Office, and having high attention to details
- Maximum 27 years old
- Minimum Diploma (D3) from any major (exceptional for a good High School candidate)
- CS experience preferably at a logistics/ ecommerce/ technology company would be an advantage
- Customer oriented and ability to adapt with a fast-paced environment, and having experience in handling customer via telephone system or correspondence
- Friendly and patience nature while also having the positive attitude
- Good communication skills with a great oral English it is a must and good written in English would be an advantage.
- Strong customer service skills with service mentality or customer service oriented.
- Having ability to think quickly, critically, logically and analytically to ensure expedient response to customer queries.
- Organize and clearly communicate thoughts and ideas and having the resourcefulness in solving problems.
- Available to work in a flexible schedule by hours and day.
Minimum Qualifications
- Identify and handle Janio Asia’s customer or client enquiries completely and accurately.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of problem, expediting to the respective team and network partner, and following up to ensure resolution.
- Use customer service skills to optimize the customer satisfaction and retention
- Educate customer about company products and services and direct them toward available resources for self-help.
- Complete necessary administrative work, as required
- Enter customer data and other relevant information into Customer Support database or other data as required.
- Use technology tools as directed and within established guidelines.
- Participate in individual and team trainings and meetings to ensure knowledge up-to-date.
- Work with patience and courtesy in customer relations.
- Address challenging customer issues while maintaining a positive and professional attitude.
We are open to Indonesia and Malaysia based candidates
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- Jalan Jend. Sudirman No. Kav 5, RT.10/RW.11 36th Floor Jakarta, Daerah Khusus Ibukota Jakarta 10220
About Janio Technologies Private Limited
Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core, we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe.
Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting the SEA's growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management, and dynamic forecasting to truly become a data-intelligent platform.