Mandarin Speaking Customer Support

Janio Technologies Private Limited

  • South Jakarta, Indonesia
    South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Recruiter was hiring 4 days ago

Job Description

  • Fluent in Chinese Mandarin (both written and spoken) is a must
  • Having oral Tagalog ability are also welcome
  • Proficient computer skills, MS Office, and having high attention to details
  • Maximum 27 years old
  • Minimum Diploma (D3) from any major (exceptional for a good High School candidate)
  • CS experience preferably at a logistics/ ecommerce/ technology company would be an advantage
  • Customer oriented and ability to adapt with a fast-paced environment, and having experience in handling customer via telephone system or correspondence
  • Friendly and patience nature while also having the positive attitude
  • Good communication skills with a great oral English it is a must and good written in English would be an advantage.
  • Strong customer service skills with service mentality or customer service oriented.
  • Having ability to think quickly, critically, logically and analytically to ensure expedient response to customer queries.
  • Organize and clearly communicate thoughts and ideas and having the resourcefulness in solving problems.
  • Available to work in a flexible schedule by hours and day.

Minimum Qualifications

  • Identify and handle Janio Asia’s customer or client enquiries completely and accurately.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of problem, expediting to the respective team and network partner, and following up to ensure resolution.
  • Use customer service skills to optimize the customer satisfaction and retention
  • Educate customer about company products and services and direct them toward available resources for self-help.
  • Complete necessary administrative work, as required
  • Enter customer data and other relevant information into Customer Support database or other data as required.
  • Use technology tools as directed and within established guidelines.
  • Participate in individual and team trainings and meetings to ensure knowledge up-to-date.
  • Work with patience and courtesy in customer relations.
  • Address challenging customer issues while maintaining a positive and professional attitude.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Once in a while 
Office Address
Jalan Jend. Sudirman No. Kav 5, RT.10/RW.11 36th Floor Jakarta, Daerah Khusus Ibukota Jakarta 10220
Industry
Logistics / Procurement
Vacancy
1 opening
Website
https://janio.asia/

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About Janio Technologies Private Limited

Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core, we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe. Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting the SEA's growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management, and dynamic forecasting to truly become a data-intelligent platform.
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