Technical Support Representative
Ivalue Technologies Corporation
- Makati, PhilippinesComfoods Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱15,000.00 - ₱18,000.00 / monthPHP150001800015000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-03-19T00:02:12.370217+00:00Job closed.
Job Description
- IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include:
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritising and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment.
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Business information technology;
- Business systems engineering;
- Computer networking and hardware;
- Computer science;
- Computer software development;
- Information technology;
- Internet engineering;
- Software engineering.
- The ability to think logically;
- A good memory of how software and operating systems work;
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
- The ability to work well in a team;
- A strong customer focus;
- The ability to prioritise your workload;
Required Skills
- Amazon Web Services
- AJAX
- Business Analysis
- Android
- Active Directory
- Avaya
- Computer Hardware Troubleshooting
Preferred Courses
- Certificate in Information Technology
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Comfoods Building, Makati, Metro Manila, Philippines
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About Ivalue Technologies Corporation
Our Company, iValue Technologies Corporation is offering a long term job opportunities for a graduate students of any computer related courses. We are a telecom & IT services company catering structured cabling and well-known brands such as Avaya, Nortel, Cisco, Panasonic and LG Ericsson products