Implementations Engineer


  • Makati, Philippines
    5/F, 110 Legaspi, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 21 May
Recruiter was hiring 4 days ago

Implementations Engineer


Job Description

The Implementation Engineer shall be a key member of the APAC team at IV.AI. This human will work closely with Client Success Team and Sales Director within the company and shall work directly with external clients from project inception to completion, providing guidance on best practices.

This role’s primary focus: delivering high-quality technology implementations for our company’s blue-chip clients and to provide/build on our high-quality platform and services. This includes on site-direct phone- and email-based interaction with end-users, coordinate actions, ensure customer readiness and establish smooth service implementation experience. He / She shall provide on-site or remote deployment of our AI technology as well as design all project specifications and develop all programs according to client requirements.

An ideal candidate for this position enjoys working in a fast-paced team environment, can approach problem-solving challenges independently, has a strong attention to detail, and a desire to help build a company of action-oriented innovators.

Job Responsibilities:

  • Install & configure AI solutions in customer environment as per Statement of Work (SOW)
  • Preparing data specification and integration for customers using our solutions
  • Monitor all software implementation lifecycle and assist make appropriate customization to all software for clients
  • Provide technical training sessions remotely and/or on-site
  • Develop and implement migration plan for customer VCS & data migration
  • Create detailed documentation for implementation, guides and training
  • Perform various tests on processes, implement test cases, prepare documentation within required timeframe and duly communicate any delays accordingly, if any;
  • Support Sales team on quoting PS and drafting SOW for PS requests
  • Monitor and track implementation activities/milestones

Ideally, you’ll have:

  • Deep knowledge of software development lifecycle and development pipeline
  • Understanding of continuous integration and continuous deployment
  • Ability to understand data structure and optimize technical performance
  • Project management experience & skills
  • Have a strong background knowledge of SQL/HTML5/PHP/JavaScript
  • Have experience in working in an Agile environment
  • Ability to multitask effectively and adjust quickly to different situations
  • Willingness to learn and adapt to new and different technologies
  • Have impeccable written and verbal communication skills in English
  • Obsessed with detail, and have an analytical mindset
  • Strong team player, but still a self-starter

Who are we?

IV.AI is the world’s smartest AI platform with a focus on enterprise. We have grown fast but aim to retain the scrappy nature that enabled us to build big ML models that outperform the industry standards. There are a lot of companies right now that talk about the potential impact of AI while we hustle hard and have proven the benefits repeatedly. (See validation on our homepage or via case studies and press.)

Whether it’s voice-powered interfaces, conversational UIs, or massive machine learning models that automate workflow, we believe that AI can empower humans to work smarter and enjoy what they do - thus, bettering the world with it.

IV.AI is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status

Minimum Qualifications

  • Minimum of 3 Years’ experience as a Software Developer or within the same function as Implementation Engineer
  • 2+ years of experience in a client facing technical position
  • B.Sc. in Computer Science or equivalent
  • Strong understanding of HTML, JavaScript, CSS and related web technologies
  • Outstanding communication skills; ability to communicate technical requirements to the non-technical user
  • Knowledge of Unix environments; strong user level skills
  • Knowledge of SQL preferred
  • Strong work ethic and ability to work autonomously
  • Highly organized, with a strong attention to detail
  • Capable of handling multiple assignments simultaneously

Required Skills

  • Node.js
  • Salesforce

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Office Address
110 Legaspi, Makati, Metro Manila, Philippines
Artificial Intelligence
1 opening

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About IV.AI

IV.AI helps enterprises use AI to connect with customers, understand their needs and serve them better. Engaging with billions of people every month who save time, fix problems, and increase knowledge. They work with many of the largest companies in the world: Unlike other AI companies, IV.AI does not treat AI like an omnipotent entity designed to shock and awe, but rather a powerful tool that helps grow knowledge, create connections, and reduce waste. They have been featured in more than 100 press articles: IV.AI focuses on sales optimization, customer care, content discovery, and conversational engagements. Trusted by businesses including Netflix, Estée Lauder, Sony, Toyota, Time Warner, and Capital One to enable customers to more easily navigate noisy spaces
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