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ITVT Philippines Inc.

Intermediate 1st Level Helpdesk Engineer  

ITVT Philippines Inc.

 
  • Pasig, Philippines
    17th floor, 8, Am Schlossberg, Höfingen, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 18 Dec

Recruiter was hiring a day ago

2024-09-05T08:04:47.283773+00:002024-12-18T16:00:00+00:00

Job Description

Area of Responsibility:

  • Respond to customer inquiries via phone and email in a timely and professional manner
  • Create and update tickets using the ticketing system
  • Provide basic troubleshooting and resolution for common issues such as password resets, network connectivity, printer issues, etc.
  • Escalate complex issues to the second level support or relevant teams
  • Follow up with customers to ensure their satisfaction and issue resolution
  • Maintain a high level of customer service and technical knowledge
  • Creating and maintaining documentation of the infrastructure

Minimum Qualifications

Job Requirements:

  • Minimum of 3 years experience in the IT industry
  • A bachelor degree or equivalent in Information Technology or a related field.
  • High communication aptitude (verbal and written)
  • Technical writing skills
  • Fast-learner and self-starter
  • Experience with Microsoft 365 and Azure is a must
  • Familiarity with Linux client/server environments
  • Fundamental knowledge of Active Directory, TCP/IP, and other networking concepts
  • Exposure or experience in providing technical support or customer service in an IT-related field is desirable

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Robinsons Equitable Tower, ADB Ave., BGC, Taguig City
Industry
Computer Software / Engineering
Vacancy
no openings
Website
https://www.itvt.de/

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About ITVT Philippines Inc.

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

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