Email and Call Center Support Associate  

DAILY

AUSTRALIA / NEW ZEALAND AGENT TRANSACTION

• Retrieve transaction via email
• Encode pertinent details indicated in the transmittal from the foreign tie-ups and through email to meet the cut-off period
• Update remittance information provided by the foreign offices and tie ups.
• Update un-encoded/un-released file.
• Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

AUSTRALIA / NEW ZEALAND EMAIL TRANSACTIONS

• Retrieve transaction from INFOCOM
• Encode pertinent details indicated in the transmittal through email to meet the cut-off period
• Send a confirmation to client if transaction is successful or for verification.
• Update un-encoded/un-released file.
• Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

CANADA EMAIL & SELF ENCODING AGENT TRANSACTIONS

• Retrieve transaction via email
• Encode pertinent details indicated in the transmittal from the foreign tie-ups and through email to meet the cut-off period
• Update remittance information provided by the foreign offices and tie ups.
• Update un-encoded/un-released file.
• Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

UK (NON & SELF ENCODING AGENT TRANSACTIONS)

• Retrieve transaction via email
• Encode pertinent details indicated in the transmittal from the foreign tie-ups and through email to meet the cut-off period
• Update remittance information provided by the foreign offices and tie ups.
• Update un-encoded/un-released file.
• Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

UK (PHONE-IN/ON-LINE & TEXT REMITTANCE TRANSACTIONS)

• Retrieve transaction via INFOCOM ACCOUNT
• Encode pertinent details indicated in the transmittal through email to meet the cut-off period
• Update remittance information provided.
• Acknowledge by sending receipt to client (text transaction)
• Assist client with their inquiries and concerns (text transaction)
• Update the client RIF in the system
• Update un-encoded/un-released file.
• Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

DOMKT2 / 3 / 4 / DOMSNF/ DOMKTG TRANSACTIONS

• Attend walk-in clients (check details provided / received payment / photocopy support documents)
• Encode pertinent details indicated in the transmittal
• Re-compute amount conversion for DOMKT4 transaction
• Edit / arrange data provided by shipping company to the standard template for uploading.
• Recording of AO transactions thru FILEZILLA

MONTHLY

• Prepare and send the Monthly Volume Report of encoded transactions.
• Filing of Tabulation Reports of Encoded Transactions.
• Conduct and participate in the Departmental Meeting.

ANNUALLY

• Prepare Yearly Volume Report.

INTERMITTENT

• Perform other related functions that may be assigned by the immediate superior

• Graduate of any 4-year course
• At least two(2)- three(3) work experience in customer service, preferably in a banking or remittance industry
• Willing to learn new things step by step and take it as a challenge.
• Has training in Phone etiquette and business writing are recommended