Country Customer Care Specialist
- 3 openings
- Preferred Educational Attainment
- Graduated from college
- 7 days ago
- Application deadline
- in 14 days
- Recruiter responds
- 95% of the time
- Recruiter last seen
- 17 hours ago
- Financial Services
- Employment Type
- Full time
- Office Address
- Pasig, Metro Manila, Philippines
- At least 1-year work experience in customer service, preferably in a banking or remittance industry;
- Willing to work on shifts, on weekends and holidays, if needed;
- Good typing skills and precise output;
- Highly knowledgeable in MS Office (Word, Excel);
- With excellent oral and written communication skills and interpersonal skills;
- Fresh graduates are welcome to apply;
- Must be willing to render shifting hours;
- Must be willing to work at Pasig City.
- Full time/ Part time positions available.
- Ensures that all transactions and amendments are completed in a correct and timely manner.
- Provides and implements compensatory controls to address possible operational, compensatory and settlement risks that might arise in line with the business.
- Manages operational, compensatory and settlement risks that occur
Take a new career challenge. Explore new heights. Be driven by our vision to be the Ultimate Choice Remittance Service Provider Globally.
I-Remit, Inc. is a publicly listed global remittance company that serves the remittance needs of thousands of Overseas Filipino Worker’s worldwide. The company is present in 24 countries across North America, Europe, Australia, Asia, the Pacific Isles and Middle East. The iRemit management and employees are committed to serving the OFWs by utilizing the latest in technology to provide FAST, CONVENIENT and EFFICIENT service. We live by these core values – Integrity, Customer Satisfaction, Excellence and Teamwork Joining iRemit will give you the opportunity to work with young, dynamic and highly creative individuals, who have the passion for work excellence and unparalleled service to our Filipino OFWs. Are you ready to take the challenge?...Don’t miss our career opportunities and be part of our company towards achieving global success.
I-Remit has a global network of almost 800 Remittance Outlets consisting of Subsidiaries, Associates, Tie-Ups and Agents and STILL growing . . .
I-Remit's rapid business growth was achieved by establishing stronger footholds in the current markets where it operates and by opening new branches and entering into strategic partnerships in new markets. The Company pursues a strategy of opening subsidiaries or entering into joint ventures in areas with high densities of Filipinos in various countries around the globe. It also engages agents and partner tie-ups to augment its geographic reach and to establish its presence in countries with restrictive regulations on the operation of money remittance companies.
The latest addition to the Company's growing roster of overseas branches is the wholly owned subsidiary, I-Remit New Zealand Limited located in Manukau, Auckland that commenced operating commercially in February 2008.
In September 2007, the majority-owned I-Remit Europe Remittance Consulting AG started commercial operations in Vienna, Austria. The successful entry into the Austrian market is seen as a boost to further expansion in other European Union markets.
In the same year, the Company also entered into strategic partnership with Merchantrade Asia Sdn. Bhd., a mobile and remittance service provider in Malaysia.
The Company is currently present in 24 countries and territories around the world that includes subsidiaries and an associate in Australia, Austria, Canada, Hong Kong, New Zealand, Singapore, and the United Kingdom.
I-Remit's desire to reach out to greater number of Filipinos and lay down the foundation for its transformation into a global remittance company led it to embark on a strategic expansion path that was successfully initiated with the IPO on October 17, 2007. Approximately 82-percent of the net IPO proceeds have been allocated for expansion and the establishment of new branches and to meet cash bond requirements in host countries.
The IPO proceeds are being used principally to expand the scope of operations in countries where I-Remit is already present, i.e., Australia, Hong Kong, and Austria, start-up the operations in New Zealand, and establish new operations in Italy. The expansion program which will run up to 2012 will also include the upgrading of application systems to build new operational capabilities and to improve customer service and fulfilment functions in Manila.
Product & Services
iRemit VISA CARD (Account Opening and Reloading)
iRemit Visa Card is a debit and "ATM card-in-one" that allows almost instantaneous crediting of remittances from abroad. The card may be used to withdraw from any BancNet, Megalink or Expressnet ATM in the Philippines or any Visa-affiliated ATM anywhere in the world. The card also functions as a debit card that may be used to make purchases from over 12 million Visa-affiliated merchants in over 170 counties around the globe.
iCredit (Credit to Bank of Your Choice)
iRemit's bank-to-bank online crediting facility guarantees that remittances received before noon will be credited to the bank accounts of designated beneficiaries on the same day. These remittances may be withdrawn by the family members of the OFWs from any ATM of BancNet, MegaLink, or Expressnet member banks.
iDeliver (Door-to-Door Delivery)
iRemit has the capability to deliver remittances in cash literally at the doorstep of the beneficiaries of OFWs through in-house and third party couriers.
iNotify (Remittance Pick-up)
iRemit has established alliances and strategic partnerships to allow OFW beneficiaries to pick-up remittances from the branches of various commercial and thrift banks, and pawnshops upon notification.
I-PAY Bills Payment
I-Remit Foreign Offices accept payments for membership contributions, loan payments and insurance premiums.