Ipointeast Inc.
Ipointeast Inc.

Monitoring Centre Supervisor (French-speaking)  

Ipointeast Inc.

 
  • Pasig, Philippines
    1805-1806 Hanston Square Properties, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2018-11-19T16:00:00+00:00
Job closed.

Job Description

The Monitoring Center Supervisor is a crucial position in the corporation. He/she is expected to ensure each shifts performance according to standards and protocols.

The supervisor is expected to perform the following:

Monitoring Center Operations Lead:

  • Ensure esclations are addressed with utmost urgency while adhering to various standards and protocols
  • Ensure his team is prepared for each shift and that entails
  • Operator lineup and attendance
  • Information dissmention
  • Performance monitoring
  • Standard communication and reporting

Project Manager:

  • Supervisors are expected to participate in the improvement of the monitoring center
  • Current challenges and issues can be translated into benefits and successes if they are addressed properly
  • Root cause Analysis
  • Plan- Do- Check- Act

Personnel Coach:

  • The operator role is vital to the monitoring center
  • It is critical that we constantly improve our operators in terms of efficiency, information and capability.
  • Supervisor is expected to continuous develop and enhance the operator's ability.

Minimum Qualifications

The position requires the following:

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
  • Required language(s): English, Filipino, French
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Preferably Manager specialized in Customer Service or equivalent.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Safety and Security
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
1805-1806 Hanston Square Properties, Pasig, Metro Manila, Philippines
Industry
Safety and Security
Vacancy
1 opening

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About Ipointeast Inc.

iPointeast Inc. is a software development and consultancy company that provides software solutions for various industries here in the Philippines and abroad. It has developed products for industries such as human resource, hospitality, health, and security. The company takes pride in working closely with the customers to identify their needs and the best way to address them through software. And that’s a fact; not a spiel.

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