Surveillance Supervisor
Ipointeast Inc.
- Pasig, PhilippinesUnit 1001, 10th floor, Hanston Square Properties Bldg. 17 San Miguel Ave., Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
iPointeast Inc. is looking for driven professionals to join its video surveillance monitoring team as we are rapidly growing. Successful candidates can develop key security surveillance skills and experience.
Why join us?
Significant growth is planned in the coming years. Come start your career now to be trained and developed as a future leader of this young and innovative company. We are one of the few companies in the world focused on providing remote video surveillance security.
Monitoring Supervisor is expected to perform the following:
Operations:
- Communicate in an organized and systematic manner with operators
- Investigate thoroughly to validate operator escalations in terms of suspicion, threat or risk
- Resolve various events based on urgency and customer expectations
- Report events that transpired with accuracy and clarity
Operational Improvement/Excellence:
- Identify improvement areas
- Perform root cause analysis
- Manage an improvement project until fruition
Personnel Management:
- Ensure personnel is performing within the expected standards of monitoring/surveillance
- Identify personnel performance challenges
- Work with personnel to improve/enhance their performance, skillset, and capability
Minimum Qualifications
- Candidate must possess at least a Bachelor's degree in any field
- At least 5 year(s) of working experience in the related field and position is required for this position
- BPO Team Lead/ Supervisor/ Manager
- Corporate Security Lead/ Manager
- Experience in Security/ Armed Forces/ Protective Services/ Video Surveillance Monitoring or equivalent is an advantage but not required
- Required language(s): English, Filipino
- Willing to work in Ortigas Center, Pasig City
- Willing to work during evenings, weekends and holidays
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Unit 1001, 10th floor, Hanston Square Properties Bldg. 17 San Miguel Ave., Pasig, Metro Manila, Philippines
- Industry
- Safety and Security
- Vacancy
- 4 openings
About Ipointeast Inc.
iPointeast Inc. is a software development and consultancy company that provides software solutions for various industries here in the Philippines and abroad. It has developed products for industries such as
human resource, hospitality, health, and security. The company takes pride in working closely with the
customers to identify their needs and the best way to address them through software. And that’s a fact;
not a spiel.