IT Support Engineer

Tala (Formerly InVenture)

  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 30 Dec
Recruiter was hiring a day ago

IT Support Engineer

Tala (Formerly InVenture)

Job Description

Tala is looking for an experienced IT Support Engineer to support and execute our global IT strategy. Tala is a world leader in providing direct loans and financial services in emerging markets. We are a global team with diverse backgrounds who are singularly focused on using technology, data, and a customer-centric approach to meet the financial needs of the 2+ billion people of the emerging global middle class.

In this role, you’ll be responsible for supporting an IT department with ultimate accountability for IT in LOCAL MARKET as well as general coverage for offices in each market where we operate (Kenya, Philippines, Mexico, and India). You will be responsible for troubleshooting, resolution, and maintenance of all office IT, networking, and virtual environment infrastructures. You will be responsible for supporting the continual development of a global IT strategy (systems, staff, budgeting, etc.) and then executing on that strategy. Lastly, you’ll identify, report, and lead change management initiatives to drive maximum uptime, functionality, and resiliency of our network, hardware, and related software applications, with responsibility for identifying, reporting, and managing vendors to accomplish these goals.

Great candidates will have deep experience supporting IT departments for a global technology company with offices worldwide, strong technical and vendor relations skills, and experience supporting large office expansion/infrastructure projects. You can and will roll up your sleeves to solve problems: you have a strong sense of accountability for end-user experience and systems uptime. You are a strong communicator, ensuring a large, varied audience understands issues, root cause, dependencies, and tradeoffs between different solutions alternatives.

Responsibilities:

  • Support and champion our Global IT strategy, with priority focus in Manila as well as US, Kenya, Philippines, India, and Mexico
  • Support uptime, resiliency, redundancy requirements in Manila
  • Accountable for troubleshooting, technical support, diagnosis, and change management to maximize functionality and up-time of internal and third-party networks, hardware, software, applications, and other virtual environment infrastructures
  • Support gap analysis of IT systems, staff, and vendors with recommendations and budget requirements to management
  • Support evaluation, onboarding, and assess and report performance of IT vendors to management
  • Recommend and lead change management activities in Manila that minimize service disruption impacts on internal users, including planning and cost-effective execution of office capacity increases
  • Ensure redundancy, resiliency, and identify dependencies for networking infrastructure and software applications
  • Adhere to global IT budget in coordination with management
  • Help implement and enforce Information Security policy

Minimum Qualifications

Requirements:

  • 2+ years experience supporting IT, infrastructure, and network support teams, preferrably for a global company with distributed offices & staff
  • Experience supporting an IT helpdesk strategy
  • Experience evaluating and managing IT and network suppliers/vendors
  • Experience adhering to budgets for an IT department
  • Experience supporting implementation of company-wide IT solutions improvements
  • Willingness and ability to be available off-hours/on-call
  • Willingness and ability to travel to emerging markets
  • Experience with the following tools/systems: Hardware (Apple, Linux Desktop, Windows PC), MDM spec (Meraki Systems Manager/JAMF/AirWatch/etc…), routers/switches (Palo Alto, Cisco Meraki, D-Link Switch, TP-Link Switch), VoIP (SIP, Codecs - G711, G729, G723.1, QoS), Google G Suite (email, browser, productivity suite), development/task management. (SSH, Github, VPN, Jira/Confluence), communications (Google Hangouts, Slack, Zoom), Audio/Video (Shure wireless, Audio mixing, Live streaming production)

Preferred Skills & Experience:

  • Experience supporting IT departments for a digital technology company
  • Experience supporting IT strategy for offices in emerging markets
  • Experience working in a startup environment

Perks and Benefits

  • Flexitime Flexitime
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Transportation Allowances Transportation Allowances
  • Free Lunch or Snacks Free Lunch or Snacks
  • Stock Options Stock Options

Required Skills

  • Linux
  • Computer Hardware Troubleshooting

Preferred Courses

  • Information Technology
  • Computer Science
  • Information Systems

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Makati, Metro Manila, Philippines
Industry
Financial Services
Vacancy
1 opening
Website
http://www.tala.co

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About Tala (Formerly InVenture)

Tala is a mission-driven, mobile technology and data science company that’s opening up financial access for underserved people globally. Tala’s smartphone app uses alternative data to deliver instant credit and help customers build their financial identities. Unlike traditional credit scoring, Tala's proprietary underwriting models draw on thousands of mobile data points including network diversity, social connectedness, geographic patterns, and financial transactions to score customers in real time, without a need for formal credit history. Tala is headquartered in Santa Monica with additional offices in Nairobi and Manila. Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by Forbes, the New York Times, the Financial Times, the Wall Street Journal, TED, and Wired, among others. Tala is headquartered in Los Angeles with additional offices in Nairobi and Manila.