Collections Vendor Manager
Tala (Formerly InVenture)
- Makati, PhilippinesMakati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Expired 5 years ago
2019-06-22T16:15:59.996776+00:00Job closed.
Job Description
Tala is looking for a motivated Collections Vendor Manager. Under the direction of the Global Vendor Manager, and partnering with regional leadership, the Vendor Manager handles the day to day interactions with the external collection partners and serves as the primary regional liaison both internally and externally. The Vendor Manager is responsible for driving performance of assigned partners to meet company targets and OKRs. This role will be based in the PH.
Primary Duties:
- Monitor daily, weekly, and monthly metrics
- Answering day to day questions from the external collection partners
- Ensuring delivery of daily reporting both internally and externally
- Participate in ongoing improvements
- Lead vendor onboarding and offboarding projects
- Remote and on site training of the vendor and agents
- Periodic round tables, and agent side by sides
- Review KPIs and recommend areas of improvement to EDCs
- Responsible KPIs and performance of assigned EDCs
- Provide scorecard reviews to ensure adherence to contract SLAs
- Remote and on site vendor risk management and adherence audits
- Recognize performing agents at the partners
- Help benchmark external agents to internal agents
- Administer partner contests and incentives
- Other duties as assigned, may include supporting regional team as needed
- Other applicable projects as assigned or needed
Minimum Qualifications
- Bachelor's Degree in Finance, Business, or equivalent
- At least 2 years of Collections supervisory experience, or 5 years in Customer Experience working with large call center teams. Experience working with external partners a plus
- Ability to communicate clearly verbally, and in writing with tact and sensitivity to regional diversity
- Analytical ability, able to read and interpret data
- Proficient in Excel, Word, Powerpoint, G Suite, and Office programs
- Willingness and ability to travel regionally, to Headquarters in the US, and other regions as needed to help
- Ability to work independently or as a part of a dynamic team
- Must be able to work in a different region than Direct Manager
- Ability to balance schedule and workloads, functioning in multiple time zones
- Curious thinker
Perks and Benefits
Work from Home
Flexitime
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Stock Options
Paid Bereavement/Family Leave
Free Lunch or Snacks
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- CRM Software
- People Management
- Customer Service
- Microsoft / MS Excel
- Microsoft / MS Access
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Makati, Metro Manila, Philippines
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About Tala (Formerly InVenture)
Tala is a mission-driven, mobile technology and data science company that’s opening up financial access for underserved people globally. Tala’s smartphone app uses alternative data to deliver instant credit and help customers build their financial identities. Unlike traditional credit scoring, Tala's proprietary underwriting models draw on thousands of mobile data points including network diversity, social connectedness, geographic patterns, and financial transactions to score customers in real time, without a need for formal credit history. Tala is headquartered in Santa Monica with additional offices in Nairobi and Manila.
Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala’s work has been highlighted by Forbes, the New York Times, the Financial Times, the Wall Street Journal, TED, and Wired, among others. Tala is headquartered in Los Angeles with additional offices in Nairobi and Manila.