Aspire Lifestyle Conceirge
- Pasig, Philippines12th, 12th, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippines
- Full time
- This position is accountable for assuring the 24 hours delivery of the whole range of Concierge & Customer Care Services and will be the first point of contact for the customers, service providers and colleagues from other Concierge Centers.
- Handles customer requests on behalf of our clients, via phone, email, and/or chat.
- Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
- Provide services as per contractual scope of services and be able to say “no” positively.
- Applies high-quality customer service guidelines when fulfilling customer requests.
- Work with team and resources such as suppliers and accredited providers to provide a customer with requested service
- Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information;
- Must be a graduate of any four-year course.
- Fresh graduate or at least 1 year of work experience in luxury travel/tourism, hospitality, retail, hotel/ guest services is encouraged to apply.
- Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc) can be an edge
- Enjoys helping people and solving problems.
- Excellent written and oral English Language
- Candidates must be willing to work on shifting schedule.
- Candidates must be willing to work in Ortigas Center, Pasig City.
- Can start ASAP.
Perks and Benefits
- Life Insurance
- Performance Bonus
- Telephone Skills
- Sales and Marketing Knowledge
- Customer Service
- Events Management
- Communication Skills
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