Conversation Designer


  • Makati, Philippines
    Dela Rosa Street , Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 20 days ago and deadline of application is on 30 Nov
Recruiter was hiring 12 hours ago

Conversation Designer


Job Description

> Lead designer to create consumer-facing chat bots that are channel-customized across Chat, Messaging, SMS, etc. contextual, optimized and personalized.

> Liaison between AI/Client Product team, legal, compliance, etc. to ensure that the chat bot delivers intelligent and intuitive conversations for ease

of customer understanding while meeting legal / regulatory compliance requirements.

> Spearhead copy writing of new language, rewriting existing language (i.e. FAQs, SOPs), creative conception, and overall content library management.

> Develop conversation flows and all other creative chat bot-related items to guide process of designing, deploying and maintaining the bot conversational

experience, and help set the standards and principles for effective conversational engagement with clients.

> Work closely with Software Engineers, Designers, Business Analysts, Sales and vendor partners to assess use cases - including the context, the topics,

and the types of questions and implement the intents that define the conversation interaction - along with the associated utterances, entities, business rules,

and so forth.

Minimum Qualifications

  • > Creative Product Design]: Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels

    & touch points. Starts with customer empathy and always includes a passion for products, down to the smallest details. Insight into how digital is impacting

    customer experience and industry.

    > [Editorial Mindset] Expertise in web publishing, content optimization across social/ media/ mobile platforms, drafting memos

    and internal communication, copy writing and media briefs, and ability to research / predict audience preferences.

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Kalayaan Building, Dela Rosa Street, Legazpi Village, Makati, Metro Manila, Philippines
Computer Software / ​Engineering
1 opening

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About InnoVantage

We believe that combining AI and humans will result in high-performing organizations. As such our mission is to empower shared services teams with AI and Automation tools so that they can create positive experiences for their customers while giving them the extra time that they need to improve themselves.