Conversation Designer  

> Lead designer to create consumer-facing chat bots that are channel-customized across Chat, Messaging, SMS, etc. contextual, optimized and personalized.

> Liaison between AI/Client Product team, legal, compliance, etc. to ensure that the chat bot delivers intelligent and intuitive conversations for ease

of customer understanding while meeting legal / regulatory compliance requirements.

> Spearhead copy writing of new language, rewriting existing language (i.e. FAQs, SOPs), creative conception, and overall content library management.

> Develop conversation flows and all other creative chat bot-related items to guide process of designing, deploying and maintaining the bot conversational

experience, and help set the standards and principles for effective conversational engagement with clients.

> Work closely with Software Engineers, Designers, Business Analysts, Sales and vendor partners to assess use cases - including the context, the topics,

and the types of questions and implement the intents that define the conversation interaction - along with the associated utterances, entities, business rules,

and so forth.

• > Creative Product Design]: Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels

  & touch points. Starts with customer empathy and always includes a passion for products, down to the smallest details. Insight into how digital is impacting

  customer experience and industry.

  > [Editorial Mindset] Expertise in web publishing, content optimization across social/ media/ mobile platforms, drafting memos

  and internal communication, copy writing and media briefs, and ability to research / predict audience preferences.