Customer Success Associate  


  • Makati, Philippines
    Dela Rosa Street , Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 3 years ago

Job closed.

Job Description

> Guide,Assist, and Facilitate a seamless Customer on-boarding process, ensuring
a smooth ‘go live’.

> Responding to customer queries in a timely and accurate way, via phone, email or chat

> Identifying customer needs and helping customers use specific features

> Analyzing and reporting product malfunctions

> Closely monitor adoption rates of assigned Accounts; providing insight to Customers.

> Anticipate Customers’ requirements and possible challenges . Promote the Company’s services (enhancements /
updates / new initiatives / maintenance) through the relationships you have nurtured within the Accounts.

> Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them

> Update our internal databases with information about technical issues and useful discussions with customers

> Inform customers about new features and functionalities

> Follow up with customers to ensure their technical issues are resolved

> Gather customer feedback and share with our Product, Sales and Marketing teams

Minimum Qualifications

> At least 2 years experience as a Customer Success or similar CS role

> Track record of driving customer success and aligning within complex customer environments

> Data-driven with a commitment to process; drive/track consistent engagement process.

> Ability to work in a fast-paced, entrepreneurial, results-oriented culture.

> Creative thinker with the ability to troubleshoot issues quickly and effectively.

> Excellent written and verbal communication skills.

> Excellent interpersonal skills.

> Extremely well-organized and analytical with an ability to work well under pressure.

> Strong team player as well as a proactive individual contributor.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Kalayaan Building, Dela Rosa Street, Legazpi Village, Makati, Metro Manila, Philippines
Computer Software / ​Engineering
1 opening

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About InnoVantage

We believe that combining AI and humans will result in high-performing organizations. As such our mission is to empower shared services teams with AI and Automation tools so that they can create positive experiences for their customers while giving them the extra time that they need to improve themselves.

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