Customer Experience Designer

InnoVantage

  • Makati, Philippines
    Dela Rosa Street , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Recruiter was hiring 2 days ago

Job Description

  • Builds a standard set of Aiah Personas to help better understand customers that the entire organization can use
  • Uses customer insights to build Personas and Customer Journey Maps
  • Designs Aiah CX Design Methodology
  • Facilitates Journey Mapping Sessions with cross-functional teams to better understand and solve for issues in the Aiah end-to-end experience
  • Manages CX Design Repository, develops the CX Design Toolkit, and designs & Leads CX Design Training
  • Manages CX Design Center of Excellence
  • Define key customer-benefit metrics and measurement plans to define what success looks like and ensure experiences deliver on the benefits
  • Represent the customer, promoting a customer-driven mindset with a relentless focus on solving customer pain points and identifying Moments that Matter
  • Collaborate and brainstorm with cross-functional teams to understand, identify, and synthesize complex business requirements and customer needs

Minimum Qualifications

  • Bachelor's Degree in related field required. Master's Degree in related field is a plus.
  • 5+ years experience in related field; at least 2+ years of Customer Experience (CX) or User Experience (UX) required
  • Strong organizational, planning, analytical, presentation and communication skills
  • Expertise in utilizing customer insights to facilitate customer understanding
  • Ability to lead and coordinate cross-functional work groups
  • Ability to present solutions and ideas for unique challenges
  • Experience in defining a CX/UX Design Strategy or Methodology, including Personas, Customer Journey Maps, and other innovative customer research methods
  • Experience in implementing CX in a B2B environment a plus
  • Business mindset

Jobs Summary

Job level
Associate / Supervisor
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Kalayaan Building, Dela Rosa Street, Legazpi Village, Makati, Metro Manila, Philippines
Industry
Computer Software / ​Engineering
Vacancy
1 opening
Website
http://aiah.ai

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About InnoVantage

We believe that combining AI and humans will result in high-performing organizations. As such our mission is to empower shared services teams with AI and Automation tools so that they can create positive experiences for their customers while giving them the extra time that they need to improve themselves.
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