L2 Operations Engineer

InnoVantage

  • Makati, Philippines
    8th, Dela Rosa Street , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 30 Dec
Recruiter was hiring 11 hours ago

L2 Operations Engineer

InnoVantage

Job Description

  • Monitoring of Aiah Systems
  • Monitoring of scheduled jobs in the environment
  • Run diagnostics of Problems/Issues/Defects
  • Setting Severity Levels to Problems/Issues/Defects
  • Ownership of Problems/Issues/Defects Ticket until Resolution
  • Problems/Issues/Defects Analysis
  • Follow-up and Resolve Problems/Issues/Defects within SLA
  • Workaround, Corrective Fixes, Removal of Data Errors
  • Regular Reporting on Open/In Progress/Resolved Tickets

Minimum Qualifications

  • Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn’t in a professional-services setting
  • An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed.
  • Experience working in an Agile Environment
  • Strong communication skills for the non-technical team to understand issues and resolutions
  • Preferably with Technical Background
  • At least 1-2 years experience

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Kalayaan Building, Dela Rosa Street, Legazpi Village, Makati, Metro Manila, Philippines
Industry
Computer Software / ​Engineering
Vacancy
1 opening
Website
http://aiah.ai

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About InnoVantage

We believe that combining AI and humans will result in high-performing organizations. As such our mission is to empower shared services teams with AI and Automation tools so that they can create positive experiences for their customers while giving them the extra time that they need to improve themselves.
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