Center Operations Manager  

OPERATIONS MANAGEMENT:

• Maintain and implement Informatics’ international and GHQ standards of operation, i.e., systems, procedures, policies and rules.
  • Monitor implementation and immediately correct deviations.
• Supervise daily activities of academics, services, and accounting.
• Maximize use of center’s physical and human resources.
• Regularly conduct system audits and ensure implementation of internal control standards.

CUSTOMER SATISFACTION

• Set high service standards to achieve total customer satisfaction.
• Ensure customer satisfaction by developing, implementing, and monitoring quality programs.
• Supervise daily activities of academics, services, and accounting.
• Monitor the center’s key performance indicators, e.g., enrollment rate, re-enrollment rate, completion rate, referral rate, dropout rate.
  • Feedback systems, e.g., Student Feedback Form, Service Performance Scorecard, Customer Survey Form.
  • Feedback results to the Area Manager and to the Human Resource, Training and TQ Division, and use results to map out and implement improvements efforts.

• At least a Bachelor's/College degree in Business Studies, Marketing, Management, or its equivalent.
• MBA Holder is an advantage.
• At least 3-5 years of sales or marketing experience.
• Proficient in Microsoft Office tool including Word, Powerpoint, and Excel.
• Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the Manager maintains ultimate accountability.