Inform Group Pty. Ltd
Inform Group Pty. Ltd

Customer Success Specialist  

Inform Group Pty. Ltd

 
  • Muntinlupa, Philippines
    Alabang, Muntinlupa, Metro Manila, Philippines, Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • ₱26,000.00 - ₱35,000.00 / month
    PHP
    26000
    35000
    26000
    MONTH
  • Full timeFULL_TIME

Expired 5 years ago

2019-06-22T16:15:59.996776+00:00
Job closed.

Job Description

We are currently looking for a customer success specialist that wants to be a part and be involved in growing a successful SAAS business. The CS specialist will delight customers with a superb customer experience and will work with a close knit team based in the Philippines as well as the head office in Sydney. You will be the trusted advisor and advocate for the customer, leading them on the pathway to success.


· Manage the lifecycle of customers to ensure they have an exceptional customer experience with ezyCollect
· Drive adoption, full utilisation and success of customers to ensure they renew
· Work with customers to understand business outcomes they are looking to achieve
· Build plans with customers and take proactive steps to ensure they achieve those outcomes
· Build superb customer relationships across your portfolio
· Work closely with on-boarding CS and sales to ensure customers have a delightful experience during early stages of adoption
· Identify opportunities for further expansion of the account – new services and solutions which could be helpful for their business
· Work closely with technical team to ensure timely resolution of any issues the customer is experience
· Be an expert in our product, updating customers on new features and educating them on areas where they could get more value
· As we scale the business, identify opportunities to improve processes and do things more efficiently

Minimum Qualifications

Role requirements
● At least 1 year experience working with SAAS company and/or offshore companies
● Above average English communication skills (both written and oral)
● Sales and training experience and dealing with international customers
● Good adaptive skills and versatile
● Experience with software tools like CRM, online accounting software like Xero or MYOB will be advantageous

What we need from you:
● Provide customer support through email correspondences and other communication channels
● Get high satisfaction from seeing customers improve their business and achieve outcomes
● Accomplish documentation and recording of all customer related details in the company’s CRM and other productive apps
● Adept in managing a high-volume portfolio of accounts and planning your time appropriately
● Administration task related
● Super customer focused – you’re someone who loves going above and beyond to create an awesome experience for clients
● Great communicator with a high level of customer empathy
● Able to work cross functionally – tech team, sales, marketing, leadership team etc
● Give work your all, make an impact but have fun doing it!


On Offer
● Opportunity to help us shape the business in APAC – we are poised for hypergrowth and want to invest in people who can grow with us
● Work closely with founders and executive team on business growth
● Equity options based on performance
● Exciting product roadmap focused on data analytics in the finance eco-system
● Work with passionate, entrepreneurial team where you’ll be valued for your contribution – not as a number on a dashboard

This is a full time role, based in the Philippines (Office will be located in Alabang) and be able to work during Australian business hours.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Alabang, Muntinlupa, Metro Manila, Philippines
Industry
Marketing / Advertising / Sales
Vacancy
5 openings
Website
http://informgroup.com

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About Inform Group Pty. Ltd

A Digital Marketing Agency with full in-house capabilities across Marketing, Media, Digital, Telemarketing and Resourcing solutions. Founded in 2002 by IT, Sales and Business Management professionals we have an extensive range of skills, services and assets which enable us to create market-leading solutions to produce the best results for our Partners and customers. Our Mission is “To provide a high-quality service, build lasting relationships and deliver effective results.” By focusing on each individual's objectives and the overall business goals we tailor make solutions to maximise results. Our offices in Sydney, Singapore and Manila cover Global markets in local language, working right the way across the spectrum from Global vendors to local businesses. Our client base, longevity and continued growth are testament to our continued ability to deliver on our mission, demonstrating our leadership and expertise within our field.

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