Customer Success Admin and Accounts Specialist

Inform Group Pty. Ltd

  • Muntinlupa, Philippines
    Muntinlupa, Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 20 Jun
Recruiter was hiring 6 hours ago

Customer Success Admin and Accounts Specialist

Inform Group Pty. Ltd

Job Description

Responsibilities

Administration:

  • Administration management of our CRM software
  • Pro-active updating of company details on ezyCollect files from new registration to cancellation processes
  • Update and Filing of technical requests as per client’s request or as necessary
  • Lead management for partners (debt collection, payments and implementation partners)
  • Assisting the customer success team in customer support/requests and maintaining data integrity in different software/tools used
  • Assisting the CS team in managing different software use
  • Monitoring of customer usage and generation of reports on different requirements (using MS Office suites and/or Google for Business

Accounts:

  • Assisting our accounts team to manage and audit the data in software use for billing and CRM
  • Assisting the accounts and CS team in updating customers’ billing and payment details
  • Generating commission reports and board reports as required
  • Ad-hoc auditing and accounting work
  • Emailing invoices to customers as required

Qualifications:

  • Prior experience in customer success, support and/or Accounts
  • Great administration and multi-tasking skills
  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with clients of all sizes
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Experience in troubleshooting software and CRM

Minimum Qualifications

This is a full time role, based in the Philippines (Office will be located in Alabang) and be able to work during Australian business hours.

Requirements:

  • 1-2 years of relevant experience preferably in the Saas or start-up space
  • Experience with Accounting Packages like XERO and MYOB and payments software like Chargebee (is an advantage)
  • Experience with CRM platforms like Hubspot (is an advantage)
  • Proficient in Office software and Google Office.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Muntinlupa, Metro Manila, Philippines
Industry
Marketing / Advertising / Sales
Vacancy
2 openings
Website

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About Inform Group Pty. Ltd

A Digital Marketing Agency with full in-house capabilities across Marketing, Media, Digital, Telemarketing and Resourcing solutions. Founded in 2002 by IT, Sales and Business Management professionals we have an extensive range of skills, services and assets which enable us to create market-leading solutions to produce the best results for our Partners and customers. Our Mission is “To provide a high-quality service, build lasting relationships and deliver effective results.” By focusing on each individual's objectives and the overall business goals we tailor make solutions to maximise results. Our offices in Sydney, Singapore and Manila cover Global markets in local language, working right the way across the spectrum from Global vendors to local businesses. Our client base, longevity and continued growth are testament to our continued ability to deliver on our mission, demonstrating our leadership and expertise within our field.
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