Senior Officer Continuous Improvement
Infomedia Nusantara
- South Jakarta, IndonesiaJalan RS Fatmawati No. 77 - 81, Jakarta Selatan, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Bersama Manager Continuous Improvement, membangun Business Process, SOP, IK untuk layanan baru dan mengembangkan layanan Sharedvis yang sudah berjalan untuk mencapai Continuous Improvement yang berkesinambungan
- Mengembangkan SLA Layanan Sharedvis
- Melakukan kajian metrix untuk pengukuran produktivitas dan kualitas layanan sharedvis serta bersama operation SSC melakukan implementasi metrix serta monitoring pengukurannya
Minimum Qualifications
- Usia Maksimal 30 tahun
- Minimal Lulusan S1 dari Jurusan Teknik Industri, Teknik Lainnya, Management dan Statistik
- Memiliki kemampuan Services Operation Management, Design Bispro SOP dan SLA, Continuous Improvement Model, Quality Management, PDCI
- Self Learner, mandiri dalam bekerja, tuntas dalam menjalankan assignment
- Memiliki kemampuan Teknis Design Bispro, SOP, SLA dan pengukuran produktivitas dan kualitas layanan
- Memiliki Kemampuan koordinasi yg baik dengan unit kerja lainnya serta Tekun dalam bekerja
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- General Services
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Jalan RS Fatmawati No. 77 - 81, Jakarta Selatan, South Jakarta, Jakarta, Indonesia
About Infomedia Nusantara
PT. Infomedia Nusantara as a subsidiary of PT. Telkom Indonesia, Tbk. is a company engaged in the field of Business Process Management, covering CRM (Customer Relationship Management / Contact Center), Business Process Management, ITO (IT Outsourcing) and KPO (Knowledge Process Outsourcing). Currently Infomedia is a Leading Company in the Call Center Industry.