Systems & Applications Support
Infomax Systems Solutions and Services Inc.
- Makati, Philippines8F ACE Building, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-05-21T08:16:04.705703+00:00Job closed.
Job Description
Support
- Perform problem isolation and analysis and provide a workaround or permanent fix to Clients first level support.
- Escalate unresolved Second Level problem to solution architect, product development team and principal’s technical support.
- Provide 2nd level support by responding and resolving application and system problems referred to us by our customers First Level support. Support is thru email, phone and onsite if necessary.
- Answer technical issues raised by clients IT Managers, CIO on how to optimize usage of Infomax products.
- Conduct installation and verification testing of software products as needed.
- Communicates with Clients regarding Product Support Lifecycles in order not to disrupt operations.
- Conduct regular refresher product training and new product features to Clients
- Perform other job-related tasks may be assigned from time to time
- Configure and fine-tune cloud infrastructure systems
- Install and configure virtual cloud instances
- Support cloud servers including security configurations, patching, and troubleshooting.
- Establish Virtual Private Networks (VPNs) to customer environments
- Technical knowledge of Windows Server, Active Directory, Group Policy
Implementation
- Install Infomax products as part of a Project Implementation Team
- Customize client solutions based on requirements documents provided by Services/Solutions Architect Team
- Performs assistance during SIT and UAT during solution implementation
- Implement changes and/or updates to client solutions post-implementation
- Provide documentation requirements as part of the Implementation Deliverables.
- Provide input to Professional Services and other enhancement requirements for Migration Services should a client want to migrate to another platform for the product version
- Inform the immediate supervisor and project manager of any issues that may affect the project.
Minimum Qualifications
Education: Bachelor's Degree/College Degree Computer Engineer, Computer Science, Information Technology or equivalent
Skills Requirements: Experience or knowledge of Windows Server OS, Microsoft SQL Server, Active Directory, Web Deployment(Apache Tomcat/IIS), JavaScript, or willingness to learn the ff technologies:
- AngularJS
- JSON
- MongoDB
- REST API
- XML
- Enterprise Service Bus
Perks and Benefits
Mobile Phone Discount
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Other
- Annual Performance Bonus
- Educational Assistance
- Emergency Loan
- Commission
Required Skills
- Apache
- Angular.js
- JavaScript
- MS SQL Server
- Active Directory
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 8F ACE Building, Makati, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Infomax Systems Solutions and Services Inc.
INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998.
Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence. Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream.
We aim to be the preferred Partner in their business initiatives.
We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.