Infinit-O Manila, Inc.
Infinit-O Manila, Inc.

Technical Support Delivery Agent  

Infinit-O Manila, Inc.

 
  • Makati, Philippines
    24F Pacific Star Building, Makati, National Capital Region, Philippines
    Makati
    National Capital Region
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-03-30T16:00:00+00:00
Job closed.

Job Description

Duties and Responsibilities:

  • Delight customers by providing timely, expert advice
  • Act as the first level of support for questions, issues, and common tasks
  • Resolve technical support inquiries with speed and precision
  • Create knowledge articles for new issues identified
  • Escalate cases to the next tier of support as needed

Minimum Qualifications

Job Qualifications:

  • Minimum of 6 months of experience in a customer-focused, support environment
  • Excellent written and verbal communication skills
  • Ability to work a flexible schedule.
  • Experience or knowledge with JavaScript, HTML, and XML a plus

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Always
Office Address
24F Pacific Star Building
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://www.infinit-o.com/

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About Infinit-O Manila, Inc.

Infinit-O Manila, Inc. was incorporated on September 15, 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with an outsourcing company. Infinit-O Manila, Inc. is proud of its long lasting business relationships with its clients. We have become one of the top providers of quality outsourcing solutions in Asia. In 2006 we built on our value-based approach by becoming certified by the Quality Management System ISO 9001:2008 for business process outsourcing services. In 2009, Infinit-O also received ISO 27001:2005 certification to further demonstrate our commitment to the safety and security of our clients’ proprietary information. VISION To Be the Trusted and Preferred Outsourcing Partner Every strategy Infinit-O takes is one step towards its vision of becoming a trusted and preferred outsourcing company of businesses across the globe. Since its inception, Infinit-O has began to emerge as a preferred and trusted partner in business process outsourcing (BPO) and knowledge process outsourcing (KPO) solutions for small and medium-sized businesses. MISSION Malasakit for our clients, our company, our team members, and ourselves We leverage the western-thinking Filipino culture and their value of Malasakit with our quality-based management approach to provide unparalleled levels of service excellence and client satisfaction. We are looking for highly-motivated and results-oriented individuals to join our team as part of our expansion plans.

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