Account Manager  

About Parrot HQ

Parrot is a legal transcription service company that combines AI and actual people to deliver 100% accurate, interactive, low cost transcriptions. It has built a proprietary software that automatically records and syncs the audio and video of depositions.

Role Summary

Parrot is hiring an Account Manager. The Account Manager will be responsible for doing manual processes to make sure that the company is meeting the client’s needs. He/she will be working on multiple accounts to drive through initial on-boarding, product adaptation, retention and identification of value adding features. The Account Manager will be the point of contact between the clients and the multiple departments on the backend.

Responsibilities

• Communicating and assisting the client on getting to know the Parrot platform
• Provide business, technical and and product knowledge to support post- sales activities to ensure that client fulfillment and needs are met
• Act as a customer advocate by effectively communicating the client’s needs to the different departments of the company
• General administrative duties as it pertains to client support management
• Support client invoicing and billing concerns
• Analyze and set realistic expectations for individual client goals
• Strategize on ways we can make the platform better for for both the client and the team
• Create rapport with clients and maintain good relationships with with the point of contact/s

Requirements

• Takes it upon himself/ herself to take the initiative to keep it organized
• Well-organized multi-tasker, capable of operating on multiple fronts simultaneously and in an orderly fashion
• A proactive approach to problem-solving with strong decision-making skills
• Has a good grasp of invoice management and financial reporting for clients
• Enjoys working in a challenging and fast paced environment
• Must be a self starter and a strong team player
• Ability to work independently and collaborate remotely
• Has an excellent grasp of spoken and written English and can articulate ideas clearly and concisely
• Must be willing to work US Easter Office Hours

Must-Have:

• Bachelor’s Degree in Business Administration or related field
• 3-5 years of experience in a customer/ client facing role such as Customer Success Manager or Technical Account Manager
• Experience in working with a startup environment