MCV6010 - Mass Market Retention Specialist
Indosat Ooredoo
- Central Jakarta, IndonesiaJalan Medan Merdeka Barat No.21, RT. 2 RW. 3, Gambir, RT.2/RW.3, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Central Jakarta, DKI Jakarta, Indonesia, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-06-30T17:00:00+00:00Job closed.
Job Description
Area of Responsibilities:
General Qualification :
- Strong leadership skills and capabilities (preferably with proven track record of leading the commercial unit in a successful mobile communication operation).
- Analytical thinking together with strong understanding of business and marketing principles.
- Excellent communication and presentation skills and capabilities.
- Target oriented problem solving approach and decision making capabilities.
- Excellence in people management and human resource development.
Specific Qualification :
- Advanced level in retention management and strategy
- Experience in reducing churn rates with event based or trigger based marketing, models, machine learning or AI
- Expert level in understanding reasons for churn through both internal and external sources (and forces)
- Expert level in using market research to conduct focus group to provide better churn insights
- Expert level in turning raw data into actionable customer insights
- Positive and flexible working attitude
- Advanced level in project management
- Advanced level in presentation and communication skills
- Plan & execute weekly campaigns to reduce churn in Mass Market segment
- Responsible for execution and tracking of weekly CVM data campaigns
- Work with market research & intelligence to really understand data users behavior and needs
- Provide deep customer insights to target customers at the right time, with the right offer and with the right channel
- Identify root cause for churn and work with relevant stakeholders to address & manage churn proactively
- Work with campaign execution team to launch campaign in timely manner
- Weekly planning for campaign calendar
- Create new offers that are relevant and timely to customers’ needs and with significant impact to churn reduction
- Track CVM campaign performance and prepare weekly & monthly campaign revenue reports
- Provide deep customer insights to target customers at the right time, with the right offer and with the right channel
Minimum Qualifications
General Qualification :
- Strong leadership skills and capabilities (preferably with proven track record of leading the commercial unit in a successful mobile communication operation).
- Analytical thinking together with strong understanding of business and marketing principles.
- Excellent communication and presentation skills and capabilities.
- Target oriented problem solving approach and decision making capabilities.
- Excellence in people management and human resource development.
Specific Qualification :
- Advanced level in retention management and strategy
- Experience in reducing churn rates with event based or trigger based marketing, models, machine learning or AI
- Expert level in understanding reasons for churn through both internal and external sources (and forces)
- Expert level in using market research to conduct focus group to provide better churn insights
- Expert level in turning raw data into actionable customer insights
- Positive and flexible working attitude
- Advanced level in project management
- Advanced level in presentation and communication skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jalan Medan Merdeka Barat No.21, RT. 2 RW. 3, Gambir, RT.2/RW.3, Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Central Jakarta, DKI Jakarta, Indonesia
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About Indosat Ooredoo
At Indosat Ooredoo we are proud of the diversity and creative potential of our staff, who hail from a myriad of social and education backgrounds. To ensure that all receive the same treatment and a uniform chance at career development and advancement, we have adopted an equal opportunity culture for our employees, throughout our operations. We firmly believe that our employees and human resources are a key asset to Indosat Ooredoo, and that we should continuously invest in their development and skills. We place great emphasis on providing a conducive and supportive learning environment, and continually increase staff training.
In addition, we have always strived to become the best place to work for employees by providing a positive work environment and by ensuring the welfare of employees and their family members. Aside from monthly wages, employees also receive benefits such as telephone benefit, medical benefit, annual bonus as incentive, a variety of facilities and rewards. As far as possible, working condition are designed such that employees enjoy being at work. In some work locations, Indosat Ooredoo provides libraries, medical clinics, canteens, and nursing rooms, for the benefit of employees. Balancing work and social activities, Indosat Ooredoo also provides facilities that enable employees to pursue their hobbies or talent in sports and the arts, and also support employees to perform religious obligation including the observation of religious events as we believe that this will help to spiritually motivate employees towards higher performance.
Finally, we provide an employee pension scheme through the financial institution pension fund programme to ensure that our employees continue to maintain a good standard of living after retirement.
Let's Develop and Grow with the Indosat Ooredoo family!