

Customer Care Agent | Team Leader
IMPACT - Training / Marketing / Consulting
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired a year ago
2024-01-07T16:00:00+00:00Job Description
- Handles inbound and outbound calls for:
a. Eligibility verification
b. Provider Network Information
c. Inquiries on Clients' Medical Plan/ Schedule of Benefits (SOB)
d. Other related queries/requests from brokers, accredited Network Providers, clients and other intermediaries
- Issuance of Letter of Authority (LOA) for all eligible In-Patient (IP) and Out-Patient (OP) availments
- Coordinates with accredited medical provider hospital admission of clients
- Computes for clients' eligible medical benefits during hospital discharge and ensure all excess of benefits (EOB) are collected prior to discharge.
- Attend to clients' and intermediaries' queries/requests/complaints course thru other sources than voice calls (Mobile App/ e-mail / sms etc.)
- Undertakes all other tasks that may be assigned from time to time.
Minimum Qualifications
-
Graduate of Nursing or Allied Medical courses
-
With leadership potential or experience as Team Leader
-
Computer literate with working knowledge on MS Word and Excel
-
Communicates articulately in Tagalog and English, Cebuano dialect is a plus
-
Willingness to go on shifting 24/7 duties including Saturday and Sunday
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Makati, Metro Manila, Philippines
- Industry
- Marketing / Advertising / Sales
- Vacancy
- 1 opening
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.