Technical Support Specialist
iManila
- Pasig, Philippines7F Hanston Building, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-06-27T16:00:00+00:00Job closed.
Job Description
- Responsible for providing distinctive 2nd level of client service experience to clients.
- Monitoring and handling of issues and concerns with the core servers properly
- Effectively handle the resolution of customer issues.
- Acknowledge, evaluate and appropriately handle incoming calls and emails from customers.
- Apply job knowledge to provide accurate and up-to-date information.
Minimum Qualifications
- Candidate must possess at least a Vocational Diploma/Short Course Certificate, Bachelor’s Degree in Computer Science/Information Technology/Engineering (Computer/Telecommunication), or equivalent
- Hardware:
- Strong technical skills and well versed in all common computer problems including e-mail client set-up, wireless networks, internet, viruses, LAN, and other related errors.
- Software
- Knowledgeable in
- Email/Web Hosting environment
- LINUX, UNIX and SQL is a plus
- Wordpress is a plus
- Knowledgeable in
- Customer Care
- Outstanding communication skills to relate with clients, team members and support workers
- Must be able to assist and handle client’s complaint properly
- At least 1-3 years of working experience is required for this position
- Applicants must be willing to work in shifting schedule
Perks and Benefits
Paid Vacation Leave
Paid Sick Leave
Paid Holidays
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Free Lunch or Snacks
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 7F Hanston Building, F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About iManila
Since our inception in 1996, iManila has built a solid
reputation as one of the country’s most reliable
providers of full-service web and digital marketing
solutions. Backed up by more than 20 years of
experience, you can trust us to deliver only the best
when it comes to web and applications development,
digital marketing, hosting solutions, and BPO services.
iManila was founded on January 12, 1996, by brothers
dreaming of a better world through technology,
together with their business partners.
In its MORE THAN 20 YEARS of committed endeavors,
iManila has evolved from providing simple dial-up
internet services to embracing the dynamic concept
of its digital ecosystem, providing end-to-end
solutions from Hosting to Web Programming to Digital
Marketing. This signaled the completion of
an evolutionary cycle that has allowed iManila to adapt
to changing economic situations, market behavior,
and consumer preferences.