Ecommerce Account Officer  

Key Responsibilities:

1. Ecommerce Account Management:
   • Oversee the day-to-day operations of the company's ecommerce accounts on platforms such as Shopee, Lazada, Zalora, Shopify, Tiktok and other relevant channels.
   • Monitor and manage product listings, pricing, availability, and content to ensure accuracy and consistency across platforms.
   • Coordinate with internal teams, such as Marketing and Merchandising Planning and Control Department and Audit, to ensure timely updates and promotions are reflected on ecommerce platforms.
2. Sales and Performance Optimization:
   • Analyze sales data and performance metrics to identify trends, opportunities, and challenges.
   • Develop strategies to improve sales, conversion rates, and overall performance on ecommerce platforms.
   • Implement A/B testing, pricing strategies, and promotional campaigns to drive sales growth.
3. Content Management:
   • Ensure that product descriptions, images, and other content meet high-quality standards and are optimized for search visibility and customer engagement.
   • Collaborate with the marketing team to create compelling visuals and product content that resonate with the target audience.
4. Inventory and Order Management:
   • Monitor inventory levels and coordinate with the Fulfillment teams to ensure products are in stock and available for online customers.
   • Manage order processing, shipping, and returns, ensuring a seamless customer experience.
5. Customer Relationship Management:
   • Address customer inquiries, concerns, and feedback related to online purchases promptly and professionally.
   • Maintain a positive and responsive online customer service presence to enhance customer satisfaction.
6. Marketplace Compliance and Regulations:
   • Stay updated on the latest policies, guidelines, and regulations set by ecommerce platforms and relevant authorities.
   • Ensure product listings and operations comply with marketplace requirements and legal standards.
7. Data Analysis and Reporting:
   • Generate regular reports on sales performance, key performance indicators (KPIs), and trends to share with management.
   • Provide insights and recommendations based on data analysis to guide decision-making.

Qualifications:

1. Bachelor's degree in business, marketing, or a related field (or equivalent experience).
2. Proven experience in ecommerce account management, preferably in the fashion retail industry.
3. Strong understanding of online marketplaces, ecommerce platforms, and digital marketing strategies.
4. Proficiency in using ecommerce tools, analytics platforms, and content management systems.
5. Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and external partners.
6. Analytical mindset with the ability to interpret data and make informed decisions.
7. Detail-oriented and organized with the ability to manage multiple tasks simultaneously.
8. Adaptability to changing trends, technologies, and marketplace dynamics.