Insurance Support Services Corporation
Insurance Support Services Corporation

Insurance Support Advisor  

Insurance Support Services Corporation

 
  • Taguig, Philippines
    Triangle Dr, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-30T16:00:00+00:00
Job closed.

Job Description

  • Responds to basic customer questions by answering telephone calls
  • Accurately documents calls on account history record with details of the phone call
  • Researches customer inquiries and responds to appropriate parties in a timely manner
  • Processes customer requests by sending faxes, sending mail documents or using other related communication
  • Handles calls in a manner that ensures service level agreements (SLAs) are met or exceeded
  • Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information
  • Partners with team members , management, and customers in reference to customer service issues
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
  • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions

Minimum Qualifications

  • With at least two (2) years of college education
  • Two or more years of customer service or other telephone experience
  • Experience working with computer software and telephone technology
  • Business and analytical problem solving skills
  • Applicant must possess verbal communication and listening skills
  • Ability to work independently; can work with people or with a team
  • Ability to follow oral and written directions
  • Pay attention to details
  • With a sense of professionalism
  • Analyze and solve problems and possess good judgement
  • Can adapt to situations and be able to tolerate stress as well as be resilient and patient

Required Skills

  • Customer Service
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Always
Office Address
Triangle Dr, Taguig, Metro Manila, Philippines
Vacancy
10 openings
Website
http://www.issico.com/

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About Insurance Support Services Corporation

Insurance Support Services Corporation, we are an insurance-focused business process outsourcer. We provide specialized support for the global insurance industry.

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