IT Supervisor | Cebu

IDC Manpower Services

Posted 7 months ago and deadline of application is on 1 Sep
Recruiter was hiring 30 minutes ago

Job Description

Want to lead the team that's bringing powerful technology and unparalleled customer support to one of the top business in the Philippines? One of the top start-up companies in the country is looking for an IT Supervisor in Cebu to help further establish the organization as a leader in solving key business problems through technology.

You'll be responsible and accountable for the smooth running of corporate computer systems (70%) and retail computer systems (30%) within the limits of requirements, specifications, costs and timelines. Supervise and coordinate the Retail Technology Support team in VisMin area.

Key Functions

  • Support technology environment of client's support center (SC) Cebu office.
  • Manage IT support services for corporate end users (B.O.S.S.).
  • Manage Retail Technology Support Services for retail business clients.
  • Lead the Retail Technology Support Services team.
  • Manage the escalation of support issues quickly and efficiently based on impact and urgency.
  • Liaise with all IT service providers to diagnose issues and ensure they are addressed to client's satisfaction.

Areas of Responsibility

  • Personnel Management
  • Customer Relationship Management
  • Process Documentation
  • Vendor Relationship Management
  • Management reporting
  • IT Security & Risk Management
  • IT Asset Management

Minimum Qualifications


  • Help Desk management.
  • POS systems administration.
  • Inventory Management / Supply-chain systems administration.
  • Audio and video installation and support.
  • Network (LAN/WAN, WiFi) troubleshooting.
  • PC troubleshooting.
  • CCTV system deployment and administration.
  • 3+ years supporting corporate IT environments with 25+ users and 2 office locations.
  • 3 years or more supporting technology of the FMCG (Fast Moving Consumer Goods) Industry.
  • 2 years or more working for FMCG companies with 50 stores (preferred).

Specialized Knowledge

  • Workstation/laptop troubleshooting of the following:
    • Windows
    • Mac
  • Installation, configuration, and troubleshooting of the following:
    • POS systems
    • Inventory Management
    • Audio / Video technologies
  • Basic network, firewall, access point troubleshooting.

  • Printer troubleshooting.

Essential Skills / Abilities

  • Communicate clearly and concisely, both oral and writing.
  • Strong problem-solving and analytical skills.
  • Negotiate and influence.
  • Work independently and produce results.
  • Work and adapt in a fast-paced environment.
  • Desire and aptitude to learn emerging technologies.
  • Likes to have fun!

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Employee Discounts Employee Discounts
  • Mobile Phone Discount Mobile Phone Discount
  • Transportation Allowances Transportation Allowances

Required Skills

  • Data Visualization
  • Software Testing
  • Relationship Management
  • Usability Testing
  • Persuasion and Negotiation
  • Action Planning
  • Complex Problem-Solving

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Graduated from college
Recruiter response to application
Office Address
Cebu Business Park, 26th Street, Bonifacio Global City, Cebu City, Central Visayas, Philippines
Staffing / Recruiting
1 opening

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About IDC Manpower Services

IDC (Integrity, Dependability and Compassion) Manpower Services, Inc. is a strategic Philippine-based partner for local and global enterprises needing human resources. We seek, develop, and deploy wholly-engaged professionals from the Philippines. We are committed to setting the highest standards of ethics, integrity and professional excellence within the recruitment services industry locally regulated by the Private Recruitment and Placement Agency (PRPA) with license no. M-13-01-073. A wide range of clients in various industries partner with IDC to fill their diverse need of employees across different functions with skilled individuals who they can trust and depend on.
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