Technical Support Specialist / Service Desk (UP Ayala Technohub, QC)  

• This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments.
• They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative.
• They identify/recommend updates to knowledge based systems and maintenance packages.
• They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment.
• They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues.
• Provide and process information in response to inquiries, concerns, and requests.
• Diagnose and resolve technical, hardware and software, issues.
• Research required information using available resources.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Redirect problems to appropriate resource.

Job Qualifications:

• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Willing to be on a Shifting Schedule.
• Willing to be assign on UP Ayala Technohub, Quezon City
• Open to Fresh graduates and/or with 1 Year experience as a Technical Support Specialist.
• Excellent in written and spoken English.