IASA, Inc.
IASA, Inc.

Travel Agent Support  

IASA, Inc.

 
  • Makati, Philippines
    Chino Roces Ave, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱18,000.00 - ₱20,000.00 / month
    PHP
    18000
    20000
    18000
    MONTH
  • Full timeFULL_TIME

Expired 9 months ago

2023-06-29T16:00:00+00:00
Job closed.

Job Description

  • Respond to service requests from travel agents within the service standards of IAS.
  • Service requests include, but not limited to, fare quotation, ticketing, flight disruption assistance, guidance on visa requirements for shipscrew travel, managing group travel requests, after-ticketing concerns, etc.
  • Travel agency scope: Worldwide
  • Airlines handled: select Skyteam member airlines

Minimum Qualifications

  • Excellent written and oral English communication skills
  • Has passion for the travel industry
  • Quick to learn complex airline technicalities
  • Above-average comprehension
  • Service-oriented and customer friendly
  • Responsible and reliable team player
  • Punctual and willing to extend work hours and on a shifting schedule
  • Applicants must be willing to work in Makati, Metro Manila (On-site work set-up)

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Other

Other Benefits:

  • Night shift differential of Php75/hour
  • Meal and Transportation Allowance of Php200/day (during night/graveyard shift)
  • HMO Membership

Required Skills

  • Conflict Resolution
  • Email Support
  • Customer Service
  • Critical Thinking
  • Typing
  • Communication Skills
  • Data Encoding / Data Entry

Preferred Courses

  • Tourism
  • Airline [Business Administration]

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Chino Roces Ave, Makati, Philippines
Industry
Business Process Outsourcing - Airline Services
Vacancy
3 openings
Website
https://iasmanila.com

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About IASA, Inc.

Our Mission We began as a small team with an innovative approach to a travel market. With our “CAN DO“ mindset, we are growing as a multi-skilled customer-centric company creating loyal customers one experience at a time. Today we exist: renowned in the industry, trusted by clients, and home to passionate individuals who are recognized, valued, and cared for. Our Vision Being an integral part of each seamless travel.

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