IASA, Inc.
IASA, Inc.

Travel Agent Support  

IASA, Inc.

  • Makati, Philippines
    Chino Roces Ave, Makati, Metro Manila, Philippines
    Metro Manila
  • ₱18,000.00 - ₱20,000.00 / month
  • Full timeFULL_TIME

Expired 3 months ago

Job closed.

Job Description

  • Respond to service requests from travel agents within the service standards of IAS.
  • Service requests include, but not limited to, fare quotation, ticketing, flight disruption assistance, guidance on visa requirements for shipscrew travel, managing group travel requests, after-ticketing concerns, etc.
  • Travel agency scope: Worldwide
  • Airlines handled: select Skyteam member airlines

Minimum Qualifications

  • Excellent written and oral English communication skills
  • Has passion for the travel industry
  • Quick to learn complex airline technicalities
  • Above-average comprehension
  • Service-oriented and customer friendly
  • Responsible and reliable team player
  • Punctual and willing to extend work hours and on a shifting schedule
  • Applicants must be willing to work in Makati, Metro Manila (On-site work set-up)

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans


Other Benefits:

  • Night shift differential of Php75/hour
  • Meal and Transportation Allowance of Php200/day (during night/graveyard shift)
  • HMO Membership

Required Skills

  • Conflict Resolution
  • Email Support
  • Customer Service
  • Critical Thinking
  • Typing
  • Communication Skills
  • Data Encoding / Data Entry

Preferred Courses

  • Tourism
  • Airline [Business Administration]

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Chino Roces Ave, Makati, Philippines
Business Process Outsourcing - Airline Services
3 openings

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About IASA, Inc.

IAS was established in 1994 by KLM Royal Dutch Airlines as an airline sales and support company to care for Marine and Offshore crew. KLM foresaw the global growth of this sector and how its unique requirements would demand a dedicated service center. By 1998, IAS was able to offer a truly global service with centers in Europe, North America and Asia. This innovative strategy allowed KLM to capture approximately 35% of the global Marine and Offshore business. A sustained market growth created a clear need for a network of complementary airlines able to move crew to every corner of the globe, however remote. IAS has led this strategy, starting in 2004 with the merger of the KLM and Air France marine programs. We continue to build new partnerships, most recently with Xiamen Air in 2019. In 2020, together with our partner airlines and TMC partners, IAS continue to work ceaselessly to help thousands of crew overcome the challenges of returning home. To date we have the trust and confidence of a growing list of the world's premier global airlines.

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