IASA, Inc.
IASA, Inc.

Airline Reservations and Ticketing Agent  

IASA, Inc.

  • Makati, Philippines
    2251, Chino Roces Ave, Bangkal, Makati, Metro Manila, Philippines
    Metro Manila
  • ₱18,000.00 - ₱23,000.00 / month
  • Full timeFULL_TIME

Expired 3 months ago

Job closed.

Job Description

As an Airline Reservations and Ticketing Agent (Customer Support Service), you will be assisting the European/American passengers of Air France/ KLM Royal Dutch Airline and Delta Airline in relation to their airline ticket/concerns such as, but not limited to:

  1. Taking calls from passengers and assisting them with their booking/ticket concerns.
  2. Communicating with the passengers efficiently to achieve customer satisfaction.
  3. Handling other requests related to their AF/KLM booking/ticket.

Minimum Qualifications

  • Preferably graduate of Tourism/Travel Industry/, Airport Operations/Management, Communications, and other similar courses;
  • Excellent English communication skills, both written and verbal;
  • Great attention to details;
  • Excellent problem-solving and decision-making skills;
  • Call Center experience is an advantage;
  • Any global distribution system experience is an advantage;
  • Willing to work on-site or be in an office-based setup in Makati

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans


  • Travel Benefits (Reimbursable amount for plane tickets)
  • Health card for qualified dependents
  • All expense paid company outings (international and domestic)

Required Skills

  • Complex Problem-Solving
  • Conflict Resolution
  • Judgement and Decision Making
  • Customer Service
  • Critical Thinking
  • Communication Skills

Preferred Courses

  • Tourism
  • Airport Operations/Management
  • Hospitality Management [Tourism]

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Wilcon IT Hub, Chino Roces Ave 2251, 1233 Makati, Philippines
Business Process Outsourcing - Airline Services
60 openings

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About IASA, Inc.

IAS was established in 1994 by KLM Royal Dutch Airlines as an airline sales and support company to care for Marine and Offshore crew. KLM foresaw the global growth of this sector and how its unique requirements would demand a dedicated service center. By 1998, IAS was able to offer a truly global service with centers in Europe, North America and Asia. This innovative strategy allowed KLM to capture approximately 35% of the global Marine and Offshore business. A sustained market growth created a clear need for a network of complementary airlines able to move crew to every corner of the globe, however remote. IAS has led this strategy, starting in 2004 with the merger of the KLM and Air France marine programs. We continue to build new partnerships, most recently with Xiamen Air in 2019. In 2020, together with our partner airlines and TMC partners, IAS continue to work ceaselessly to help thousands of crew overcome the challenges of returning home. To date we have the trust and confidence of a growing list of the world's premier global airlines.

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