Team Leader
i-Tech Global Business Solutions Inc- A JG Summit Company
- Cebu City, PhilippinesRobinsons Cybergate Mall, Cebu City, UN, Avenue, Paco, Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- ₱23,000.00 - ₱25,000.00 / monthPHP230002500023000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Handles a team of Customer Service Representatives
- Monitors performance/ progress of team members
- Coaches agents to improve their performances
- Ensures that performance of the team exceeds expectations
- Handles customer escalation
WE HIGHLY ENCOURAGE WALK-IN APPLICANTS
Please visit our office: i-Tech Global Business Solutions Inc.
3rd Flr Robinsons Cybergate Mall, Don Gil Garcia St., Cebu City
Minimum Qualifications
- Must have used decision-making, organizational and problem solving skills as a routine part of daily activities
- Knowledge of general business practices and principles is an advantage
- Proven leadership skills
- At least 2 years of working as a TEAM LEADER/ CONTACT CENTER SUPERVISOR is required for this position.
- Candidate must possess at least a Bachelor’s Degree/College Degree in any field.
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Retirement Benefit Plans
- Life Insurance
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Robinsons Cybergate Mall, Cebu City, UN, Avenue, Paco, Manila, Cebu City, Central Visayas, Philippines
About i-Tech Global Business Solutions Inc- A JG Summit Company
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.