Call Center Supervisor
i-Tech Global Business Solutions Inc- A JG Summit Company
- Cebu City, PhilippinesRobinsons Cybergate Mall, Cebu City, UN, Avenue, Paco, Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- ₱23,000.00 - ₱25,000.00 / monthPHP230002500023000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2016-12-12T16:00:00+00:00Job closed.
Job Description
Responsibilities include:
- Supervises Customer Service Representatives.
- Ensures that the performance of the department exceeds expectations.
- Assures that statistic reporting and other administrative activities are performed within approved time frames and standards.
- Monitors and evaluate agent's performance based on KPI.
- Resolves customer escalation.
Minimum Qualifications
- At least 2-years of working experience as a Team Leader or Contact Center Supervisor is required for this position.
- Candidate must possess at least a Bachelor’s Degree/College Degree, any field.
- Must have used decision-making, organizational and problem-solving skills as a routine part of daily activities.
- Knowledge of general business practices and principles is an advantage.
- Proven leadership skills.
- Amenable to work in Cebu City.
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Retirement Benefit Plans
Medical / Health Insurance
Life Insurance
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Robinsons Cybergate Mall, Cebu City, UN, Avenue, Paco, Manila, Cebu City, Central Visayas, Philippines
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About i-Tech Global Business Solutions Inc- A JG Summit Company
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.