i-Tech Global Business Solutions, Inc
i-Tech Global Business Solutions, Inc

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i-Tech Global Business Solutions, Inc

  • Manila, Philippines
    3rd Flr. Robinsons Otis, Paz Guazon St.,, Paco, Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
  • ₱15,000.00 - ₱16,000.00 / month
    PHP
    15000
    16000
    15000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-12T16:00:00+00:00
Job closed.

Job Description

  • Does account and membership management using various channels (as assigned - phone, email, social, others)
  • Performs Loyalty System defined functions as indicated in the profile access matrix for CC
  • Does data entry and membership fulfillment (cards) related activities
  • Assist customers (member/non-member) on concerns defined as Act-On, Gather & Educate
  • Calls out customers (member/non-member) affected by any loyalty system related issues
  • Follows strict compliance to all customer verification procedures (e.g. VAIIG) to reduce any risk
  • Takes responsibility and accomplish any other tasks assigned by supervisor

Minimum Qualifications

  • Finished at least 2 years in college
  • At least 6 months call center experience
  • Background in travel account or non-voice account (e-mail/chat support, social media) is an advantage
  • Excellent communication skills
  • Amenable with rotating/split rest day
  • Willing to be assigned in Paco, Manila

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus

Required Skills

  • Email Support
  • Chat Support

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Once in a while
Office Address
3rd Flr. Robinsons Otis, Paz Guazon St.,, Paco, Manila, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
20 openings
Website
http://www.itechglobal.com.ph

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About i-Tech Global Business Solutions, Inc

i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.

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