Facebook & Twitter Support
i-Tech Global Business Solutions, Inc
- Manila, Philippines3rd Flr. Robinsons Otis, Paz Guazon St.,, Paco, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- ₱15,000.00 - ₱16,000.00 / monthPHP150001600015000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Does account and membership management using various channels (as assigned - phone, email, social, others)
- Performs Loyalty System defined functions as indicated in the profile access matrix for CC
- Does data entry and membership fulfillment (cards) related activities
- Assist customers (member/non-member) on concerns defined as Act-On, Gather & Educate
- Calls out customers (member/non-member) affected by any loyalty system related issues
- Follows strict compliance to all customer verification procedures (e.g. VAIIG) to reduce any risk
- Takes responsibility and accomplish any other tasks assigned by supervisor
Minimum Qualifications
- Finished at least 2 years in college
- At least 6 months call center experience
- Background in travel account or non-voice account (e-mail/chat support, social media) is an advantage
- Excellent communication skills
- Amenable with rotating/split rest day
- Willing to be assigned in Paco, Manila
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Medical / Health Insurance
- Employee Discounts
- Performance Bonus
Required Skills
- Email Support
- Chat Support
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Once in a while
- Office Address
- 3rd Flr. Robinsons Otis, Paz Guazon St.,, Paco, Manila, Metro Manila, Philippines
About i-Tech Global Business Solutions, Inc
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.