Customer Service Representative | Non-Voice

i-Tech Global Business Solutions, Inc


Vacancy
20 openings
Preferred Educational Attainment
Completed associate's degree
Posted
2 months ago
Application deadline
in 9 days
Recruiter responds
34% of the time
Recruiter last seen
a month ago
Industry
Business Process Outsourcing
Employment Type
Full time
Salary
15,000.00 - 16,000.00 PHP per month
Office Address
3rd Flr. Robinsons Otis, Paz Guazon St., Paco, Manila, Metro Manila, Philippines
Required Skills
Email Support
Chat Support
Customer Service
Communication Skills
Minimum Qualifications:
Completed associate's degree
  • Finished at least 2-years in college;
  • At least 6-months call center experience;
  • Background in travel account or non-voice account (e-mail/chat support, social media) is an advantage;
  • Excellent communication skills;
  • Amenable with rotating/split rest day;
  • Willing to be assigned in Paco, Manila.
Job Description
  • Does account and membership management using various channels (As assigned – phone, email, social, others).
  • Performs Loyalty System defined functions as indicated in the profile access matrix for CC.
  • Does data entry and membership fulfillment (cards) related activities.
  • Assist customers (member/non-member) on concerns defined as Act-On, Gather & Educate.
  • Calls out customers (member/non-member) affected by any loyalty system related issues.
  • Follows strict compliance to all customer verification procedures (e.g. VAIIG) to reduce any risk.
  • Takes responsibility and accomplish any other tasks assigned by supervisor.
Perks and Benefits
Time Off
  • Paid Vacation Leave
  • Paid Sick Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
Benefits
  • Medical / Health Insurance
Perks
  • Employee Discounts
  • Performance Bonus
About i-Tech Global Business Solutions, Inc
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.


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