Customer Service Representative | Non-Voice

i-Tech Global Business Solutions, Inc

20 openings
Preferred Educational Attainment
Completed associate's degree
14 days ago
Application deadline
in a month
Recruiter responds
59% of the time
Recruiter last seen
2 days ago
Business Process Outsourcing
Employment Type
Full time
15,000.00 - 16,000.00 PHP per month
Office Address
3rd Flr. Robinsons Otis, Paz Guazon St., Manila, Philippines
Required Skills
Email Support
Chat Support
Customer Service
Communication Skills
Minimum Qualifications:
Completed associate's degree
  • Finished at least 2-years in college;
  • At least 6-months call center experience;
  • Background in travel account or non-voice account (e-mail/chat support, social media) is an advantage;
  • Excellent communication skills;
  • Amenable with rotating/split rest day;
  • Willing to be assigned in Paco, Manila.
Job Description
  • Does account and membership management using various channels (As assigned – phone, email, social, others).
  • Performs Loyalty System defined functions as indicated in the profile access matrix for CC.
  • Does data entry and membership fulfillment (cards) related activities.
  • Assist customers (member/non-member) on concerns defined as Act-On, Gather & Educate.
  • Calls out customers (member/non-member) affected by any loyalty system related issues.
  • Follows strict compliance to all customer verification procedures (e.g. VAIIG) to reduce any risk.
  • Takes responsibility and accomplish any other tasks assigned by supervisor.
Perks and Benefits
Time Off
  • Paid Vacation Leave
  • Paid Sick Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
  • Medical / Health Insurance
  • Employee Discounts
  • Performance Bonus
About i-Tech Global Business Solutions, Inc
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.

People who applied to this job also applied to
Recruiter was last seen 8 days ago 
Hiring until 15 Dec
Recruiter was last seen 22 days ago 
Hiring until 1 Dec
Recruiter was last seen a day ago 
Hiring until 22 Dec
Recruiter was last seen 2 days ago 
Hiring until 12 Dec
Recruiter was last seen 21 hours ago 
Hiring until 17 Nov