i-Tech Global Business Solutions, Inc.
i-Tech Global Business Solutions, Inc.

IT Service Desk  

i-Tech Global Business Solutions, Inc.

  • Mandaluyong, Philippines
    3rd Floor Robinsons Otis Building, P. Guazon St., Paco, Manila, 8F Cybergate 3, Pioneer St., Boni, Mandaluyong City, Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
    Philippines
  • ₱13,000.00 - ₱14,000.00 / month
    PHP
    13000
    14000
    13000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-08T16:00:00+00:00
Job closed.

Job Description

​JOB RESPONSIBILITIES:

  • Responds to incoming requests and resolve customer problems via phone or email
  • Provides single point of contact between users and the IT Organization
  • Answers concerns of employees for IT related problems and requests
  • Performs Incident Management activities, Incident detection and recording
  • Alert specialist support groups as necessary
  • Start procedures for handling the service request
  • Providing initial support (assess incident details, find quick resolution)
  • Resolve incidents using solutions/workarounds

Minimum Qualifications

  • Willing to work in Boni, Mandaluyong
  • Good comprehension skills
  • Good communication skills (verbal and written)
  • Graduate of any Computer or IT related courses

Required Skills

  • Network Administration
  • MS Office

Preferred Courses

  • Information Technology
  • Computer Engineering
  • Computer Science
  • Associate in Computer Science [Programming & Cisco Networking Technology] (Two-Year Program)
  • Associate in Computer Science [Programming & Internet Technology] (Two-Year Program)

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Vocational course
Recruiter response to application
Once in a while
Office Address
3rd Floor Robinsons Otis Building, P. Guazon St., Paco, Manila, 8F Cybergate 3, Pioneer St., Boni, Mandaluyong City, Mandaluyong, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
5 openings
Website
http://www.itechglobal.com.ph/

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About i-Tech Global Business Solutions, Inc.

ITech Global Business Solutions, Inc. (ITech Global) is the JG Summit BPO company which provides value-adding, customer-interfacing voice services and back-office solutions in the telecommunications, airline, real estate, hotel, retail and banking & finance industries in North America, Australia, Europe, New Zealand, Singapore and other Asian countries. ITech Global has positioned itself as a cost-efficient, high quality provider of inbound and outbound voice services as well as financial services, HR services, IT services including SAP consulting & implementations services, and seat leasing, disaster recovery site leasing and collocation facilities to clients.

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