Vacancy
5 openings
Preferred Educational Attainment
Vocational course
Posted
5 months ago
Application deadline
in 9 days
Recruiter responds
1% of the time
Recruiter last seen
a month ago
Industry
Business Process Outsourcing
Employment Type
Full time
Salary
13,000.00 - 14,000.00 PHP per month
Office Address
3rd Floor Robinsons Otis Building, P. Guazon St., Paco, Manila, 8F Cybergate 3, Pioneer St., Boni, Mandaluyong City, Mandaluyong, Metro Manila, Philippines
Required Skills
Network Administration
MS Office
Preferred Courses
Information Technology
Computer Engineering
Computer Science
Associate in Computer Science [Programming & Cisco Networking Technology] (Two-Year Program)
Associate in Computer Science [Programming & Internet Technology] (Two-Year Program)
Minimum Qualifications:
Vocational course
  • Willing to work in Boni, Mandaluyong
  • Good comprehension skills
  • Good communication skills (verbal and written)
  • Graduate of any Computer or IT related courses
Job Description

​JOB RESPONSIBILITIES:

  • Responds to incoming requests and resolve customer problems via phone or email
  • Provides single point of contact between users and the IT Organization
  • Answers concerns of employees for IT related problems and requests
  • Performs Incident Management activities, Incident detection and recording
  • Alert specialist support groups as necessary
  • Start procedures for handling the service request
  • Providing initial support (assess incident details, find quick resolution)
  • Resolve incidents using solutions/workarounds

About i-Tech Global Business Solutions, Inc.
ITech Global Business Solutions, Inc. (ITech Global) is the JG Summit BPO company which provides value-adding, customer-interfacing voice services and back-office solutions in the telecommunications, airline, real estate, hotel, retail and banking & finance industries in North America, Australia, Europe, New Zealand, Singapore and other Asian countries. ITech Global has positioned itself as a cost-efficient, high quality provider of inbound and outbound voice services as well as financial services, HR services, IT services including SAP consulting & implementations services, and seat leasing, disaster recovery site leasing and collocation facilities to clients.


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