Podcast Network Asia
Podcast Network Asia

Chat Support Agent  

Podcast Network Asia

  • Pasig, Philippines
    Meralco Avenue , Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • PHP 15,000.00 - PHP 20,000.00 / month
    PHP
    15000
    20000
    15000
    MONTH
  • Full timeFULL_TIME

Recruiter was hiring a day ago

2022-09-20T16:00:00+00:00
Job closed.

Job Description

As a Chat Support Agent, you'll be part of a team working on a brand-new product. You will be tasked with keeping in regular contact with our clients and be their go-to person for any questions or concerns.

You will actively manage a group of customers on their journeys from getting implemented onward. You'll be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.

Duties & Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times and build sustainable relationships and trust through open and interactive communication
  • Responding promptly to customer inquiries.
  • Communicating with customers through proper channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing job orders, forms, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support

Minimum Qualifications

Requirements

  • Bachelor’s degree in Business, Technology, Media, Education or related field
  • Customer orientation and ability to adapt/respond to different types of characters
  • Familiarity with CRM systems and practices
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong problem-solving and listening skills
  • Strong English verbal and written communication skills
  • Ability to take initiative
  • Attention to Detail
  • Required experience in handling an account using chat and/or email channels.
  • Must be comfortable with shifting schedules and graveyard shifts

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
WeRemote Coworking, Metrowalk, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines
Vacancy
1 opening
Website
http://podcastnetwork.asia

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About Podcast Network Asia

Podcast Network Asia is the the biggest podcast production agency that enables podcasters to scale their shows exponentially using our podcast analytics technology - Podmetrics. We help podcasters scale up their shows by providing all the necessary resources for production and help match them with the right brand sponsors to monetize their shows. We are the only podcast network in Asia that has their own podcast analytics platform and marketplace that allows any podcaster to track their data to get ads that they can put on their shows as sponsors.

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