L2 Generalist Patching  

The L2 Patching Engineer will work on incidents and requests related to patching. They will be focus on patching both Windows and Linux-based operating systems, and other technologies. The successful candidate should be a self-starter, must be comfortable working in a very fast paced, busy environment in the rapidly growing IT services industry.

Duties and Responsibilities

• Work on patching and update requests

• Orchestrate and coordinate patching activities, including device migrations in VMware and Exchange, backup and SQL verification, and other activities relate to preparing an environment.

• Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks

• Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues

• Create reports on capacity and compliance for patching

• Document client's storage environments

• Work on P1/2 incidents as required

• Develop internal SOPs and standards for patching operations ·

• Timely compile specific reports based on different metrics if required

• Experience with patching technologies and methodologies

• Strong verbal and written communication skills

• Excellent organizational and interpersonal skills

• Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions

• Ability to work independently

• Strong analytical ability, judgment and problem solving techniques with attention to detail

• Intuitive Problem Solving and have strong decision making skills

• Strong ability to work with teams that are geographically distributed and work across different time zones

• Have the comfort and professionalism working with persons at all levels of the organization

• Should be organized, motivated, self-driven and quick learner

• Proven track record in meeting aggressive schedules and deadlines

• Candidate should have 5-8 years of total experience in technology

• Minimum 3 years patching

• Windows server 2008/2012 administrator

• Working Experience on at least one of the following patching solutions: Ivanti Landesk Pro, SCCM, Altiris

• Knowldge on Windows Server Update Services (WSUS)

• Knowledge on Microsoft Cluster patching process, Microsoft Exchange server patching and Microsoft SQL server patching

• Knowledge on VMware and ESX server infrastructure

• Troubleshooting patching failures, boot issues, disk space issues

• Should have Knowledge on Active Directory and Group Policy

• Knowledge on Linux will be desirable

• Knowledge on Storage technologies and server hardware is desirable

• Experience with one of following ITSM Platforms is preferred: ServiceNow (preferred), ConnectWise, Remedy, HP

• Ability to document existing and new environments

• Ability to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively

• Strong ability to understand client and management expectations and to resolve issues that may affect delivery

• Evaluate and improve on operational process, procedure manuals, and documentation