L2 Application Support

Hunter's Hub Inc.

Mandaluyong, Philippines
Unit 1902, Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City, Mandaluyong, Metro Manila, Philippines
Mandaluyong
Metro Manila
Philippines
Philippines
Full timeFULL_TIME

Expired 3 years ago

2021-06-29T16:00:00+00:00

Job closed.

Job Description

• Functional knowledge of involved applications, data to be able to do impact analysis, troubleshooting or involve/co-ordinate with other teams

• Follow incident management process end-to-end in a timely manner including triage of incident

• Ensure problem ticket raised (PRB) and required teams, stakeholders are informed

• Differentiate between incident and service request. Fulfil adhoc small reporting requirements

• EOD Batch ownership in productive environment

• Health checks and application monitoring

• Manage end user’s expectation and other relevant stakeholders

• Able to work in different shifts (night on-call, day shift and adhoc weekend support)

Minimum Qualifications

• 3+ years working in 2nd Level Support team

• Technical knowledge of banking products and services

• Oracle, Java and AWS knowoledge helpful

• Involved technical understanding of industry standards and practices

• ITIL process knowledge and used to manage tickets

• Strong communication skills

• Technical writing ability

• Knowledge of relevant tools and applicable software programs.

• Troubleshooting

• Analytical skills

• Communication skills in English

• Experience with AWS cloud is highly desirable

• Team Player

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: IT and Software

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Sometimes

Office Address: Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City

Industry: Staffing / Recruiting

Vacancy: 1 opening

Website: http://huntershubinc.com/about_us.html

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About Hunter's Hub Inc.

Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.

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