Global Network Tech Lead  

As a member of the Infrastructure Shared Services Center, the Global Network TechLead will represent his/her department towards the Business Units and project teams and will assure a determining role in the management, support, maintenance, implementation, administration and lifecycle management of Network Security platforms. This position is responsible for the coordination of the service for Operational Support of Network and VoIP Infrastructure for all regions in Essilor (America, Europe, Asia). He/She will provide coordination and expert technical assistance to team members with high-level Network and VoIP related Incident/Request. The Global Network TechLead mandate will be to maintain SLAs for all organizations. Finally, this role will successfully demonstrate the skills required to secure and manage Network and VoIP infrastructures to protect productivity, mitigate threats, and reduce costs.

PRIMARY RESPONSIBILITIES:

• Responsible of the delivery (quality, performance, SLAs, processes, documentation) of the Global Network Service Line Support for the Customers

• Coordinate the Network support activity

• Coordinate a team composed of Network specialists in relation with their managers

• Oversees personnel activities of staff (i.e., hires, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary). Ensures that staff is adequately trained.

• Contribute to the performance appraisal process in coordination with the Managers

• Identify, propose and implement continuous improvement plan of the skills, methodology, performance, processes of the Network team

• Implement and manage a capacity planning and the Schedule to balance the workload and the priorities for the 7x24 support

• Represent the Network service line for Customers

• Communicate action plans to the client, coordinate crisis management and Ensure customer reporting

• Propose and implement pro-actively in ensuring stability, response time, operational consistency and life cycle over the System Infrastructures

• Perform proactive Problem Management process

• Participate and commit to the development of the service contract

• Define the content and implementation of services through the SLA descriptions

• Ensure that events affecting the service contract are taken into account throughout its life cycle

• Take responsibility for developing progress plans and formulating action plans

• Ensure the impact of any changes to the level of service, particularly service level commitments and operational agreements

• Implement and manage the appropriate series of metrics to monitor the activity (volume, performance, incidents…)

• Monitor, analyze and evaluate the operational performance of customers support and the results of the indicators and propose action plans

• Follow the service contract budget

• Participate in the identification of value-creating services

• Identify new customer needs

• Contribute to the search for ideas and solutions (and its implementation) to continuously improve the performance of the company

• Serves as contact for networking vendors as well as customers and account teams

• Drives vendors to address network requirements, and fix network anomalies

• Makes recommendations for the most efficient use of Global Network

• Works on problems of diverse scope where analysis is situation or data requires evaluation of identifiable factors

• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

• Acts as advisor to direct/indirect reports to meet schedules and/or resolve technical problems

• Participated and assisted in detecting known outages through root causes analysis of errors

• Responsible of the Network architecture and its maintenance of the Offices in Manila, in respect of the Standards from the Group

Primary Technical and Functional abilities:

• Technical expertise required - Minimum CCNA qualified, ideally CCNP

• Team leading experience in International or Transversal environments

• Solid experience in Services Delivery

• Experienced in managing teams in a complex organisation

• Solid experience in processes mgmt like ITIL

• Solid experience in Services Management

• Administration and troubleshooting of LAN/WAN/WLAN networks

• Routing protocols configuration and troubleshooting (BGP, RIP, OSPF, EIGRP …)

• LAN technologies administration and troubleshooting (VRRP, VSS, STP …)

• QoS mechanisms

• Wifi controllers and access points administration

• Load Balancer (NetScaler)

• Security Administration with Firewalls (ideally experience with Palo Alto)

Secondary Technical abilities:

• Solid competences in Infrastructure solutions

• Has worked in an international environment

• Has implemented (or been part of) Cloud projects

• Knowledge in CMMI

BEHAVIOR ABILITIES:

• 5-7 years experience in infrastructure, with 3-5 years as Network Administrator

• Strong Knowledge of Cisco network products

• 3 years of experience in management

• Leadership & entrepreneurship

• Capacity to adapt with flexibility

• Convincing & influence

• Rigorous and organised

• Self motivated, eager to learn and grow in the I.S. profession

• Team player must be able to work with people within and outside of the IT department • Customer service oriented

• Excellent communication skills, verbal and written. English speaking mandatory

• Ability to analyze and synthesize situations

• Ability to Understand the business constraints

• Willing to do some traveling

• Dedication

• Ability to organize, to federate and coordinate

Technical Environment:

• Cisco products and technologies

• Cisco telephony

• Citrix netscaler NLB and ReverseProxy

• PaloAlto (and Panorama central mgmt) and Fortinet Firewalling

• Infoblox DNS

• Riverbed WAN optimization and Netflow Riverbed Cascade

• Monitoring Solarwinds

• Ticketing CMDB CA Service Desk Manager