Customer Experience Executive (Bilingual Agent)

Hunter's Hub Inc.

  • Makati, Philippines
    Unit 1902, Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 29 Nov
Recruiter was hiring 2 hours ago

Customer Experience Executive (Bilingual Agent)

Hunter's Hub Inc.

Job Description

  • Receive inbound and/or place outbound calls
  • Provide accurate and timely responses for inquiries coming through email channel
  • Respond to customer issues on the first contact
  • Identify and escalate priority issues
  • Route calls to appropriate resources when necessary
  • Document all information on customer interaction according to standard operating procedures
  • Always strive for Good Customer Satisfaction and Experience
  • Ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
  • Ensure consistent performance based on continuous improvement model
  • Ensure that all Login and Passwords (both Internal & External) are kept confidential
  • Participate in all Internal and External mandated trainings and/or seminars.
  • Knowledge, understanding, and compliance with PROBEGROUP policies and procedures.
  • Maintain knowledge of functional area and company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Perform other duties as assigned by management.

Minimum Qualifications

  • Excellent interpersonal and communications skills; Mandarin and English fluency required
  • HS Diploma or equivalent required; Associate's or Bachelor's degree preferred
  • Minimum of 6 months current related experience in a customer care environment.
  • Strong negotiation, decision making, and problem solving skills are required
  • Advanced personal computing and keyboarding skills
  • Ability to handle complex customer issues while maintaining a positive attitude
  • Ability to demonstrate strong initiative to exceed expectations

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Office Address
Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City
Industry
Staffing / Recruiting
Vacancy
3 openings
Website
http://huntershubinc.com/about_us.html

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About Hunter's Hub Inc.

Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.