Field Collection Team Leader - Palembang
Home Credit Indonesia
- Palembang, IndonesiaPT Home Credit Indonesia Jl. Basuki Rahmat Ruko no 2, RT 033 RW 08, Kel. 20 Ilir D II, Kec. Kemuning, Kota Palembang, Sumatera Selatan 30128, Palembang, South Sumatra (Sumatera Selatan), IndonesiaPalembangSouth Sumatra (Sumatera Selatan)IndonesiaIndonesia
- Full timeFULL_TIME
Expired 4 years ago
2019-11-11T17:00:00+00:00Job closed.
Job Description
- Manage performance of field collections team within set performance triggers.
- Call every Collector with low performance and push for improvement.
- Provide first level control and evaluation of incentives schemes.
- Ensure consistency in collections processes, systems and reporting
- Process improvements implementation
- Drive team productivity and effectivity to optimize costs, improve performance.
- Operational capacity planning, hiring and basic training of field collectors.
- Coaching provided to team members (can manage team up to 15 employees).
- Review and approve each Field Collector visit plan for the day.
- Ensure Cash Collected and deposited previous day, reflects in Homer Select.
- Collector Account Allocation, for his team.
- Immediate resolution of debtor or client inquires.
- Quality and performance checks of the team in field.
Minimum Qualifications
- Min. Background education High School (SMA)
- Collection / Telesales / Telemarketing / Agency Coordinator experience.
- Preferably Supervisor / Coordinators specializing in Banking/Financial Services or equivalent.
- Experience handle +/- 10 People
- Has a motorbike and driving license
- Experience with team management.
- Good communication skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- General Services
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- PT Home Credit Indonesia Jl. Basuki Rahmat Ruko no 2, RT 033 RW 08, Kel. 20 Ilir D II, Kec. Kemuning, Kota Palembang, Sumatera Selatan 30128, Palembang, South Sumatra (Sumatera Selatan), Indonesia
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About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.